Tanvir

Hello Deb,

Thanks for contacting us.

In the first screenshot that is from Email Template. Can be found in Downloads > Templates > Email Templates menu
In ths second screenshot that is from link template. Details here.

You can find all from Downloads > Templates menu

If you need further assistance please let me know.

Regards
Tanvir

Hello,

Could you please tell me the related pages there you are facing the issues? Your previous topic was not assigned to me. So it is not clear to me. How was it working and now how is it working?
Currently I see the guest page a bit different so I have got confused about the issue. Please let me know what did you try to achieve and the problems you are facing currently.

Regards
Tanvir

Thanks
I am able to visit using that.

I will come back to you after checking it.

Hello Martin Weiche,

Hope you are well. Thanks for contacting us.
If possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?

Thank you and regards

Hello,

Thanks for clarifying me.
At first you provided the s3 settings link. That made me confused. So currently I have understood the issue properly.
I will forward it to our developer team. Soon you will be updated.

Regards

Hello,

First of all, what is $post? If you after the global $post, then you have to declare the global in the function. So you’ll need to put global $post;.

Secondly, $term is an object. If you are after the term’s name, use $term->name, for it’s slug $term->slug.

See the Codex for some examples of how to use get_the_terms

For further assistance let me know please where and how to reproduce the error in your website.

Regards
Tanvir

Hello,

Thanks for the access.

After inspecting it, I found that the issue is coming from child theme. Please check below:

There could be some custom code that is causing the critical error. Kindly check for those. So I have activated the parent theme and no issue persists.

Also wpdm S3 settings is not showing any error. Please check below:

Regards
Tanvir

Hello,

You can follow this doc to protect your pdf from copying by converting texts into images. It will help you to achieve your requirements.

Regards

Hi Matteo,

Thanks for contacting us.

Currently it is a part of feature. WPDM has the ability to overrid default wordpress login page.
If you dont want to use this feature, just disable wpdm login page.

Regards
Tanvir

Hello Armin,

Thanks for contacting us. We are sorry for the delay.

Could you please share more details about the issue? If possible please also share temporary admin access in a private reply to check the issue further.

Thanks

Hi Werner,

Thanks for understanding.
If you need further assistance let me know.

Regards
Tanvir

Hi,

I think you haven’t visit the right place for protecting media.

Please check my testing here https://www.loom.com/share/60271b42018a4ed2b1cadc348c6bc5e8
It is working without any problem.

Regards
Tanvir

Hello Werner,

I have checked that wpdm pro is activated without any issue with licencse.
Pro featueres are all available there.
Let me know for further assistacne.

Regards
Tanvir

Hi Warner,

Thanks for contacting us.

Please provide temporary admin access in a private reply to check the issue further.

Regards
Tanvir

Hello,

Sorry for the delay in replying. Somehow I missed it.

However, according to my knowledge it seems free to me. You can continue using it. For further info you may contact their support.

Thanks

Hi,

Sorry for the delay.

1. You can not do it. As your intention is to update groups, It is better to remove existing groups or packages to avoid conflicts before importing same packages.
2.In bulk import excerpt field is not available. Instead of that you can use description field for contents. To show it you can create link template and use template tags to show the contents.
https://www.wpdownloadmanager.com/doc/templates/link-template/

Regards
Tanvir

Hi @agnpee,

Thanks for contacting us.

This can be achieved by WPDM plugin – Download Limits
Did you try to set the limits by user roles? If limit is set by user roles or plans, it should work properly.
If free plan members are registered with “Free” user role, they are also able to get downloads that is set for Free role.

However, if the issue persists, please provide more detals as well as temporary admin access in a private reply to check the issue further.

Regards
Tanvir

Hello,

Please check the wpdm updates in your website. It was updated in 6 Apr. If you can’t update directly from your site, please update from here.

Regards
Tanvir

Hello Satoshi,

Thanks for contacting us.

Could you please share the csv with us to check it further? If possible please also share temporary admin access in a private reply.

It will help me to inspect the issue properly.

Regards
Tanvir

Hi @legiotek,

Please create a new topic regarding the issue.
We will check it too.

Regards
Tanvir

Hello,

Thanks for contacting us.
Please let me know are you using all the wpdm plugin and addons to the latest version? If not please update those to the latest version.
If the issue still persists, please provide temporary admin access of your website in a private reply. Please also let me know how to reproduce the error in your website.

Regards
Tanvir

Hello,

Thanks for your suggestion.

Our developer team will check for this in future updates.

Regards
Tanvir

Hello,

Sorry for the inconvenicen.
However, I have forwarded the issue.
It will be fixed in the next update.

Regards
Tanvir

Hello @isaaa,

Thanks for contacting us.
Could you please share relate page link to check the issue further? If possible please also share temporary admin access in a private reply.

Regards
Tanvir

Hello Jeremie,

Thanks for your reply.
I will forward your message to delete the comment.

Regards
Tanvir