Tanvir

Hello ,

Could you please share the related page/file/package URL with us with your requirements in details?
It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Hello,

There could be some js interference with another plugin. That’s the reason of the redirection to the category link.
Now, you have to deactivate all other activated plugins except WPDM, then active one by one to check which one is creating the issue.
After inspection, I think you are using caching plugin and that is causing the issue.

Then let me know the update.

Thanks

Hello ,

I checked it in our test environment. It is okay like previous version.
Could you please share the related page/file/package URL with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
If you have security issue, please reply in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Hello @wayneamerchantgmail-com,

Sorry for this inconvenience.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version 6.0.5. If you can’t update it directry from WordPress dashboard, Please update from here.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?

Best Regards

Hi @abcde,

The issue has been resolved.

However,If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards

Hello @gankush12,

I see the issue has been resolved.

However,If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards

Hello @thehaiccna,

Sorry for this inconvenience.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update from here.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?

Best Regards

Hello @kgeneral,

Sorry for this inconvenience.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. WPDM 3.2.12 version has been release. Please try that.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?

Best Regards

Hello @leopoldo,

Sorry for this inconvenience.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update from here.
If, still the problem exists then please create a new topic about the issue and share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?

Best Regards

Hello @ladygagahistory,

Sorry for this inconvenience. I am sorry, the issue is not much clear to me. it will be very cooperative if you record me reproducing your issue using a tool like this?

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update from here.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it.

Best Regards

• This reply was modified 4 years, 1 month ago by Tanvir.

ok you can use this email tanvir@w3eden.com

Hello @robcasella1,

Sorry for this inconvenience.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update from here.
wpdm_my_downloads shortcode is from this addon:

Advanced Access Control

Make sure you have updated this to the latest 3.0.5 version.

If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it? I see this while trying to access your site.

Best Regards