Forum Replies Created
Hello ,
Could you please share the related page/file/package URL with us with your requirements in details?
It helps us to quickly figure out the issue and resolve it immediately.
Thank you
Hello,
There could be some js interference with another plugin. That’s the reason of the redirection to the category link.
Now, you have to deactivate all other activated plugins except WPDM, then active one by one to check which one is creating the issue.
After inspection, I think you are using caching plugin and that is causing the issue.
Then let me know the update.
Thanks
Hello ,
I checked it in our test environment. It is okay like previous version.
Could you please share the related page/file/package URL with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
If you have security issue, please reply in a private reply.
It helps us to quickly figure out the issue and resolve it immediately.
Thank you
Hello @abcde,
Please let me know which shortcode you are using and talking about:
Then I hope to give you a solution
Thanks
Hello @wayneamerchantgmail-com,
Sorry for this inconvenience.
Make sure that WPDM and all add-ons you are using of WPDM are in the latest version 6.0.5. If you can’t update it directry from WordPress dashboard, Please update from here.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?
Best Regards
You can check this solution:
https://stackoverflow.com/questions/37599727/php-imagickexception-not-authorized/52677573#52677573
However, Did you check the latest reply of your another thread about this issue?
Please check and follow that. if any problem happens please also reply there.
Thanks
Hello @gankush12,
I see the issue has been resolved.
However,If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards
Hello @thehaiccna,
Sorry for this inconvenience.
Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update from here.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?
Best Regards
Hello @otrok,
Could you please share the related page/file/package URL with us? Also let me know which template you are using.
If possible please also share the admin access of your website in a private reply.
It helps us to quickly figure out the issue and resolve it immediately.
Thank you
Hello @kgeneral,
Sorry for this inconvenience.
Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. WPDM 3.2.12 version has been release. Please try that.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?
Best Regards
Hello @leopoldo,
Sorry for this inconvenience.
Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update from here.
If, still the problem exists then please create a new topic about the issue and share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?
Best Regards
Hello @ricardo-amorim,
Sorry for this inconvenience.
Make sure that WPDM and all add-ons you are using of WPDM are in the latest version.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?
Best Regards
Hello @ladygagahistory,
Sorry for this inconvenience. I am sorry, the issue is not much clear to me. it will be very cooperative if you record me reproducing your issue using a tool like this?
Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update from here.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it.
Best Regards
Hello,
Sorry to say that you have missed my last reply #post-158648.
Please follow my last reply #post-158648. The solution was created to fix the blog page.
Thanks
ok you can use this email tanvir@w3eden.com
Hello @abcde,
What I assume from inspect element that the page is not getting the directory plugin. Please also disable any cache version and check it again. The shortcodes of directory addon should work. Make sure you have activated the latest version of that addon and your pages are getting this.
You can make a new page and try adding shortcodes from here:
However, it will be very cooperative if you want to record reproducing your issue using a tool like this?
Thanks
Hello @robcasella1,
Sorry for this inconvenience.
Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update from here.
wpdm_my_downloads shortcode is from this addon:
Make sure you have updated this to the latest 3.0.5 version.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it? I see this while trying to access your site.
Best Regards