Tanvir

Forum Replies Created

Viewing 25 posts - 2,751 through 2,775 (of 3,183 total)
in reply to: Download All Uploaded Downloads Files #160126

Tanvir
Spectator

Yes. I am sorry, You have to upgrade to pro version to use the import/export feature.

in reply to: Lazy download plugin not working after WPDM update #160124

Tanvir
Spectator

Hello,
please share the admin access of your website in a private reply.
It helps us to quickly figure out the issue and resolve it immediately.
Thank you

in reply to: Download All Uploaded Downloads Files #160120

Tanvir
Spectator

Yes that is possible.
You see there is export and import both.
If you plan to export and then import then try the csv format. There are also two other export formats to use.
Screenshot-2

All uploaded Files are located in wp-content/uploads/download-manager-files

in reply to: Lazy download plugin not working after WPDM update #160119

Tanvir
Spectator

Hello ,

Could you please share the related page/file/package URL with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

in reply to: Empty orders after purchasing #160111

Tanvir
Spectator

Hi,

You are welcome.

However,If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards

in reply to: Empty orders after purchasing #160104

Tanvir
Spectator

Hello,
I have fixed the issue.
You can test now.
Thanks

in reply to: Empty orders after purchasing #160097

Tanvir
Spectator
This reply has been marked as private.
in reply to: Empty orders after purchasing #160081

Tanvir
Spectator

Hello ,

Could you please share the related page/file/package URL with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you


Tanvir
Spectator

Hello,
I am sorry to say that you will have to make those changes again if those are not in the ../{active-theme}/download-manager folder, those will be removed.
Thanks


Tanvir
Spectator

Hello ,

I checked it in our test environment. It is okay like previous version.
Did you disable the cache plugin and checked it?
If still the problem persists, please provide your wordpress admin access in a private reply. It helps us to debug and resolve it quickly.

Thanks


Tanvir
Spectator

Hello,

I am sorry for this inconvenience. From the version 6, WPDM codebase has been completely changed.
So, you must need to update WPDM and all related addons of wpdm in order to make those workable.
You can check the special pack with the WPDM and all necessary addons below:

WordPress Download Manager Special Pack

Thanks

in reply to: User Reviews not working #160041

Tanvir
Spectator

Hello ,
Could you please share the related page/file/package URL with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

in reply to: Download All Uploaded Downloads Files #160040

Tanvir
Spectator

Hello,

Please follow this and download the sample.csv file from there to get idea about the csv file to upload.

Bulk Import

If still problem persists, then let me know with the issue details.

Thanks

in reply to: Download searching tag #160027

Tanvir
Spectator

Hello,

We are sorry to say that there is no option to set search by tags in WPDM directory addon.
However you can use this shortcode to show all tags:
[wpdm_tags btnstyle="link" icon="tag" showcount=1 cols=3]

More details here about all the shortcodes:

WPDM Directory Add-on

Thanks

in reply to: Pages no longer protected #160020

Tanvir
Spectator

Hello,
I see the provided accesses are deleted..Is this issue solved?

in reply to: Download Manager Rest Api – tags is empty #160017

Tanvir
Spectator

Hi @stevenweng,

You are welcome.

However,If you found our support helpful, could you leave your valuable review here ?
Your rating keeps us inspired ❤️

Best Regards


Tanvir
Spectator

Hello @Stratega,

Please download the updated plugins from here then manually install from the plugin page of your WordPress site. Then you can add the license code in the wpdm plugin settings.

I hope it will solve the issue.

Thanks


Tanvir
Spectator

Hello,

Please follow this and download the sample.csv file from there to get idea about the csv file to upload.

Bulk Import

If still problem persists, then let me know with the issue details.

Thanks

in reply to: Keyword Search Box – Remove #160011

Tanvir
Spectator

Hello @MS,

You have to update the template file of wpdm_category shortcode.
Use toolbar=0 in the shortcode to hide the menu.

Thanks

in reply to: Error Installing Adds-On #159968

Tanvir
Spectator

Hello,
Please delete the current WPDM plugin then download the plugins you bought from here and upload manually to the plugins page of your wordpress website.
If still the issue persists, please let me know.
Thanks

in reply to: Critical Error when updated from FREE to PRO version #159967

Tanvir
Spectator

Hello,

Please provide temporary access of admin access of your website in a private reply so that we can debug it and resolve quickly.

Thanks

in reply to: Problem with Thumbnail Gallery #159936

Tanvir
Spectator

Hi,

You are welcome.

However,If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards

in reply to: Restrictions by user’s groups on the search page. #159934

Tanvir
Spectator

Hello ,

Could you please share the related page/file/package URL with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

in reply to: User Reviews not working #159933

Tanvir
Spectator

Hello,

Sorry for this inconvenience.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update from here.
If, still the problem exists then please share more details about the issue using a tool like this so that we can debug and give you a better solution about it?

Best Regards

in reply to: Search box layout inconsistence #159861

Tanvir
Spectator

Hi,

You are welcome.

However,If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards

Viewing 25 posts - 2,751 through 2,775 (of 3,183 total)