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Shafayet

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Viewing 25 posts - 176 through 200 (of 529 total)
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Jan 1, 2020 at 1:41 pm in reply to: Cancel auto-renew #117331

Shafayet
Moderator

Please contact support[at]wpdownloadmanager.com

Jan 1, 2020 at 1:36 pm in reply to: JS Error in font.js:105 #117330

Shafayet
Moderator

Hi,
That should not be an error, totally valid syntax and also working fine with my macbook pro safari.

Front.js

May you please give me your URL to check. If possible, please add temporary wp-admin login info in a private reply for faster resolution.

Jan 1, 2020 at 1:24 pm in reply to: download manager update? #117329

Shafayet
Moderator

Hi,
For now, please update manually by following the steps:
1. Deactivate and Delete the old version
2. Download the latest version from https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3. Install and activate the latest version
4. Done! ( The process will not harm your old data/settings )
We shall fix the auto-update issue with the next update of wpdm.

Thanks.

Jan 1, 2020 at 1:03 pm in reply to: User registration is disabled #117328

Shafayet
Moderator

For details tutorial on user registration, please follow:
https://www.wpdownloadmanager.com/how-to-create-a-wordpress-user-registration-form/

Jan 1, 2020 at 9:56 am in reply to: Unable to download after checkout. #117325

Shafayet
Moderator

BTW, if you want me to check and set it up there for you, please send me temporary wp-admin login info in a private reply.

Jan 1, 2020 at 6:23 am in reply to: Unable to download after checkout. #117292

Shafayet
Moderator

Hi,
Please let me know which payment gateway you are using during checkout process. Need to configure redirect URL there. If you want user to download without signup, you need to enable Guest Download as well as the guest checkout and create a guest download page with the shortcode [wpdmpp_guest_orders]. ( Docs: https://www.wpdownloadmanager.com/docsfor/premium-package/ )
Settings

Dec 31, 2019 at 3:46 pm in reply to: Invalid Download Link #117279

Shafayet
Moderator

Hi,
Downloads are working fine now, for some reason wpdm-cache dir was not writable in your server, which was causing the issue, I made the dir writable and it is working fine now again.

WPDM Cache

Dec 31, 2019 at 10:56 am in reply to: Update issue for 5.0.3 #117269

Shafayet
Moderator

Hi,
Please try logout and login again from Admin Menu Settings Updates tab. You also may update manually through the steps:
1. Deactivate and Delete the old version
2. Download the latest version from https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3. Install and activate the latest version
4. Done! ( The process will not harm your old data/settings )
From the next update, you will be able to use the automatic upgrade as usual.

Dec 30, 2019 at 1:13 pm in reply to: Download Manager not working after updating Avada to 6.12 #117212

Shafayet
Moderator
This reply has been marked as private.
Dec 19, 2019 at 5:26 am in reply to: Shortcode wpdm-archive does not show downloads #116932

Shafayet
Moderator
This reply has been marked as private.
Dec 17, 2019 at 2:45 pm in reply to: Custom Link Templates Broken #116872

Shafayet
Moderator

Hi,
Please update the the latest version of wpdm ( 5.0.4 ), the issue is fixed there.

Dec 15, 2019 at 7:26 am in reply to: theme page templates #116787

Shafayet
Moderator

That will require customization of file tpls/wpdm-add-new-file-front.php , around line# 156 ~ 190

Dec 14, 2019 at 6:55 pm in reply to: theme page templates #116774

Shafayet
Moderator

May you please zip your theme and send me to check, as your site is on localhost and I can’t check it online.

Dec 14, 2019 at 12:56 pm in reply to: theme page templates #116769

Shafayet
Moderator

The template name is “Premium Package”.

However, there you need it apply it in a full width page to look exactly same.
You also may implement that template with custom post type template single-wpdmpro.php
Doc: https://www.wpdownloadmanager.com/doc/template-files/

Dec 13, 2019 at 2:55 pm in reply to: Downloads unavailable after updating to 5.0.3 #116715

Shafayet
Moderator

We have fixed the issue, the update is coming within next week, however, if you need to now, please send me temporary wp-admin login info in a private reply, I shall update it in your side.

Dec 13, 2019 at 2:45 pm in reply to: 401 Unauthorized error #116714

Shafayet
Moderator

Please give me your code to check.

Dec 13, 2019 at 2:40 pm in reply to: Need to have the 5.0.3 download file please #116713

Shafayet
Moderator

Hi,
Please login again from Admin Menu Downloads Settings Updates tab. Then, auto-update will work,

Dec 13, 2019 at 2:17 pm in reply to: Extra options for “export history” #116711

Shafayet
Moderator

will be available with the next update (coming within the next week).

Dec 13, 2019 at 2:08 pm in reply to: Problems in the Lazy Download Add-on #116710

Shafayet
Moderator

Hi,
It was not working in your site due to some cache issue, I’ve updated it there, it is working fine now, please try and let me know.

Dec 13, 2019 at 11:30 am in reply to: Enable only uploading files for users. #116707

Shafayet
Moderator

Hi,
Create a page and use shortcode [wpdm_frontend], users will be able add/manage their files from that page.
Doc: https://www.wpdownloadmanager.com/doc/short-codes/wpdm_frontend-front-end-uploader-ui/
Demo:
https://demo.wpdownloadmanager.com/wpdmpro/frontend-uploader/

Dec 13, 2019 at 11:07 am in reply to: Default values addon: apostrophes turning into slashes in terms and conditions #116703

Shafayet
Moderator

Hi,
Please give me temporary wp-admin login info in a private reply to check your issue.

Dec 13, 2019 at 11:02 am in reply to: Conflict Causing Blog issue on Impreza #116701

Shafayet
Moderator
This reply has been marked as private.
Dec 13, 2019 at 10:06 am in reply to: Conflict Causing Blog issue on Impreza #116696

Shafayet
Moderator

You may also send a dropbox link here in a private reply. Thanks.

Dec 13, 2019 at 10:03 am in reply to: Disable profile function #116694

Shafayet
Moderator

May you please show me in your site, so that I can check why it is causing any issue.

Dec 11, 2019 at 10:48 pm in reply to: Orders Stuck on 'Processing' – User not able to Download Purchase #116566

Shafayet
Moderator

Yes, please send temporary wp-admin login info in a private reply.

Viewing 25 posts - 176 through 200 (of 529 total)
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