Nayeem Riddhi

While checking the issue for this page, https://archatl.staging.tempurl.host/download-manager-all-downloads/, this message is showing as I image attached from your site,

Please kindly check and let me know.

Thank you and kind regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂

Thank you again and regards

I have again forwarded it to our related team authority. Please kindly check and let me know if you have any queries.

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Yes, what the credentials you had given me that account working for sign-up subscription. Please kindly check.

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Hello Adrian Gaetani,

Hope you are well. Thanks for writing to us. The form lock popup is working properly from our testing site. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. You may also switch theme to another for checking. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.

And for Mailchimp add-on, filling the same data multiple times to download different files it will overwrite the data each time. Please kindly check and let me know.

Thank you and kind regards

Hello Chelsea Profit,

Hope you are well. Thanks for writing to us. For changing download button label, you can change or edit link label from your edit package section setting or bulk apply to all packages, You can use this add-on, https://www.wpdownloadmanager.com/download/wpdm-default-values/ and making thumbnail much bigger please kindly share the related URL thus I can adjust it for you. Please kindly check and let me know.

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Your credentials are not working. Please kindly check and let me know.

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I have checked now found that, WordPress PDF Viewer add-on is not installed on your site. Please kindly check and let me know.

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I have back with information from our team that, We are exploring the possibility of hiding the download button in the PDF viewer add-on; if feasible, we’ll include it in the next update.
Please share the login credentials so that we can try hiding the download button if possible. Please kindly check.

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I have forwarded your request to our authority again. Please kindly check and let me know if you have any queries more.

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The category “Frühling” is not coming because no package has not assigned to this category yet from backend. Please kindly check.

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I have tested here, https://www.faro.de/wpdm-test/, and found that subcategories are coming here properly for WPDM ELementor add-on. Please kindly check and let me know.

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Please kindly extend the admin role thus I can check it from elementor edit page from elementor add-on. Please kindly check.

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I have back information from our team that, your double charge has been successfully refunded. Please kindly check and let me know.

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I think you are using WPDM elementor add-on for loading categories on the elementor widget. Please kindly check and let me know.

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After login with your credentials, it is showing Forbidden. You don't have permission to access this resource. for accessing images. Please kindly check and let me know.

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Hello Shawn,

Hope you are well, and sorry for the inconvenience. Are you using [doc_preview] with WPDM PDF viewer add-on for displaying PDF? if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

I have again forwarded it to our related team authority. Please kindly check and let me know if you have any queries.

Thank you and kind regard

The file request, share and upload is working properly as expected from our testing site. Can you please let me know visually what problem you are facing? Please kindly check and let me know.

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Please kindly check now. If it works properly for you. I have added the below CSS from Customizer > Additional CSS. Please kindly check and let me know.

.qodef-events .qodef-event-item .qodef-e-inner .qodef-e-content{
	width:100% !important;
}

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Hello Jonathon Hanten,

Hope you are well. And sorry for the inconvenience. Please kindly share the related URL. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

I have switched theme and adjusted the settings from category edit section as I image attached,

Please kindly check and let me know.

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Hello Ryan Stueve,

Hope you are well. Thanks for writing this. We have introduced a new AI feature for WPDM. You shall find it from Downloads > Settings > AI Settings. After setting credentials properly you are able to create templates with AI from Downloads > Templates > Create Page Template/ Link template section. Please kindly check and let me know.

Thank you and kind regards

Hello,

Hope you are well. And sorry for the inconvenience. The image you have attached I can’t able to access. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

We are checking the issue. I have already forwarded it to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards