Nayeem Riddhi

Hello @stevecombes,

If you want to cancel your subscription, please mail your order ID to support@wpdownloadmanager.com or send an order note from your order details page.

Thanks.

Hello,

We have made some changes like fixed the file list issue, it was not a major update. so it wasn’t updated via the official changelog.

Thanks.

Hello,

Please, give your temporary wp-admin login details in private reply for checking and also the package name. I will try to check the issue and let you know.

Thanks.

Hi,

Which package is a combination of captcha code and the form lock? You have many packages. Please let me know.

Thanks.

Hello @acn,

You have many queries. Please have patience, I will try to look into this issue tomorrow.

Thanks.

I didn’t get it. Please check your reply.

Thanks.

Hello,

Please, give your temporary wp-admin login details in private reply for adjusting. I will try to adjust them.

Thanks.

I have tried in a way. But looking for the solution. I hope i will back to you soon.

Thanks.

Hello,

Please follow these steps to update the Membership add on,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download the latest version and install the latest version

Hoping it will solve your problem.

Thanks.

Hi,

Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

Hello,

If you are facing a problem with tag id issue, please see the attached image. when you hover on tag edit option you will able to see the tag id like the image attached.

let me know if it helps you.

Thanks.

Hello,

Please, give your temporary wp-admin login details in private reply for checking. We will check the issue.

Thanks.

Hello,

Have you checked this doc, https://www.wpdownloadmanager.com/doc/wpdm-pdf-stamper/, please let me know if it works for you.

Thanks.

Hi,

You can remove your site from the license and add a new site for that. Please let me know if it works for you.

Thanks.

Hi,

Have you checked the option? I missed the topic, sorry for that. Please check and let me know if it works for you. it will mail you for your selected product cart.

Thanks.

• This reply was modified 5 years, 12 months ago by Nayeem Riddhi.

Hello,

Please follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

The auto-update has been temporarily disabled due to a huge server load. We will reactive it soon.

Thanks.

Hi,

You didn’t put the categories slug there. Please check now, it is working.

Thanks.

Hi,

I think, maybe this add on will you for such type of functionality, https://www.wpdownloadmanager.com/download/wp-pro-membership/. Please let me know if it helps you.

Thanks.

Hi,

I haven’t enough access to your Download settings section, can you disable chunk upload, probably your server is not supporting chunk upload. Please check and let me know.

Thanks.

Hello,

Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

Hello,

I can’t able to get you. do you want similar link templates for your all downloads? please let me know.

Thanks.

Hello,

Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

Hello,

Please follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

The auto-update has been temporarily disabled due to a huge server load. We will reactive it soon.

Thanks.

Hi,

You can follow this documentation for creating a new template, https://www.wpdownloadmanager.com/doc/template-files/ As documentation, you have to copy the file in the theme directory naming a folder called download-manager, then paste it in tpls>page-templates for page template or tpls>link-templates for link template.

Please let me know if it works for you

Thanks.

If the problem is not major, it can be done within a few minutes. Can you check from basic settings File Browser Root:(?), whether it sets or not.

Thanks.