Nayeem Riddhi

Hi,

I have checked it from my side, please check is there any media file restriction.

Thanks.

You can check it by uploading it to the media library and then giving the URL path here. And also you can make icons in the default format, put it in the file-type-icons folder and then select them.

Thanks.

Hi,

Please check from Purchases > Order Details the option as I image attached and press here the option.

Thanks.

Hi,

I will back to you soon.

Thanks.

Hi,

I have found the issue and try to update about it soon.

Thanks.

Hello,

https://lucreds.com/login/ shortcode may not be activated. can you please activate it for 3-4 hours. I will check it.

THanks.

Hi,

Please have patience, just was checking one by one. I will try to check it today and update you.

Thanks.

Hi,

Which table are you referring? please mention the shortcode. and for template editing you can follow this doc, here is available all template tags, https://www.wpdownloadmanager.com/doc/templates/template-tags/.

Thanks.

Hi,

You can add an icon from the Package Settings > Icons tab as I image attached.

Thanks.

Hi,

If you have purchased a single domain WPDM pro, please remove your old site from linked sites in the license option, and a new one. and please try logout/login again from your site for activating the license.

Thanks.

Hi,

This page is not loading, https://texturehub.co.uk/downloads/vegetation-textures/. I think this a package page. Can you recreate your package again for checking?

Thanks.

Hi,

Have you checked this add-on page? https://www.wpdownloadmanager.com/download/premium-package-wordpress-digital-store-solution/. please let me know. If you need further assistance, please replay here with some elaboration.

Thanks.

Hi,

Which version you are using? Please let me know.

Thanks.

Yes, please update it. earlier when I have fixed it. it might be solved. ok, I will try to again check it.

Thanks.

Hi,

Can you give a screenshot of your console error?

Thanks.

Hi,

I have informed about additional previews issues the related developers which are causing in the latest version. I hope it will be soon updated. BTW, featured image should work, Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Hi,

After the update didn’t resolve your problem? It was updating request. Please let me know.

Thanks.

Hi,

I have managed the sidebar category showing on the page. But it is not expanding the subcategory, there might be a small conflict anywhere in your theme. I have to recognize it. I will try tomorrow for the expanding issue.

Thanks.

Hi,

After the update didn’t resolve your problem? It was updating request. Please let me know.

Thanks.

Hi,

You may don’t put password correctly. if possible, Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Hi,

Please try to logout/login again, it may help you. also, you may try these steps,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

To enable the auto-update, login to your WPDM account from Downloads > Settings > Updates tab

Thanks.

Hi,

Please follow these steps for upgrading the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

To enable the auto-update, login to your WPDM account from Downloads > Settings > Updates tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.

Thanks.

I think you are facing a problem with file cart issues. I have replied to your earlier topic.

Thanks.

Oops somehow missed, we are updating, have you update it to the latest version? please update and activate your credentials again. i am going to check it today. I apologize for this missing.

THanks

Are you using WPEngine? Version 5.4 is working fine from our side and others too. please check.

Thanks.