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Nayeem Riddhi

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Viewing 25 posts - 18,751 through 18,775 (of 19,276 total)
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Feb 5, 2020 at 1:29 pm in reply to: Customized pages issue #119626

Nayeem Riddhi
Moderator

Hello,

Do you prefer this page template or page design, https://www.caspeo.eu/download/installation-guide-pas-soft-std-ru/, please let me know.

Thanks.

Feb 5, 2020 at 8:59 am in reply to: Delete Download Media and Update Plugin Question #119619

Nayeem Riddhi
Moderator

Hello,

1. You can delete your files from Downloads > Asset Manager > wp-content > upload > download-manager-files, there you will able to see the files and also can delete them.

2. After deleting the package, the download files or the uploaded files will not be deleted.

3. For updating plugin,
Please follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

The auto-update has been temporarily disabled due to a huge server load. We will reactive it soon.

Thanks.

Feb 5, 2020 at 8:39 am in reply to: Fatal error: Cannot redeclare wpdm_zip_package() (previously declared in /home/ #119618

Nayeem Riddhi
Moderator

Hello,

What page is causing the error, please give related pages and also give your temporary wp-admin login details in private reply for checking.

Thanks.

Feb 5, 2020 at 8:37 am in reply to: Customized pages issue #119617

Nayeem Riddhi
Moderator

Ok, I will check it within 6 hours.

Feb 5, 2020 at 8:33 am in reply to: Only Logged In Users can download PDFs #119615

Nayeem Riddhi
Moderator

Hi,

I have checked your problem with this page https://newhavenjewishfoundation.org/test-page/, there is a possibility that the firewall is causing the issue. You can find a solution here. BTW I can download a small file, you can also check PHP max execution time and memory limit in php.ini.

Thanks.

Feb 5, 2020 at 4:16 am in reply to: Update not available for active pro version #119601

Nayeem Riddhi
Moderator

Hello,

Have you checked the order details page and downloaded the Download Manager Pro v5.0 and also let me know which version you are using now.

Thanks.

Feb 5, 2020 at 4:09 am in reply to: Download log of locked package shows only IP addr and no username #119600

Nayeem Riddhi
Moderator

Please check all user access related settings, like package settings, basic settings from Download > Settings and also check that any additional plugin preventing you to access that package.

Thanks.

Feb 5, 2020 at 3:56 am in reply to: country dropdown on cart not working #119599

Nayeem Riddhi
Moderator

Hello,

Please, give your temporary wp-admin login details in private reply for checking and also the related pages.

Thanks.

Feb 5, 2020 at 3:55 am in reply to: Failed to load PDF document #119598

Nayeem Riddhi
Moderator

Hello,

Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

Feb 4, 2020 at 6:20 pm in reply to: Customized pages issue #119582

Nayeem Riddhi
Moderator

Yes sure, contact here, support@wpdownloadmanager.com.

Thanks.

Feb 4, 2020 at 5:48 pm in reply to: Download chosen commodity data at frontend #119579

Nayeem Riddhi
Moderator

Hello,

Do you want custom support for WPDM or want to get this feature for your site, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_frontend-front-end-uploader-ui/, please explain in details and let me know.

Thanks.

Feb 4, 2020 at 5:18 pm in reply to: license key #119576

Nayeem Riddhi
Moderator

Hello,

You will find a license key from here, please check attached image. when you will press the icon, it will pop up and show you the license key.

image

Thanks.

Feb 4, 2020 at 1:35 pm in reply to: Asset Manager doesn’t work (5.0.5) #119563

Nayeem Riddhi
Moderator

Okay, glad to hear that.

Thanks.

Feb 4, 2020 at 12:36 pm in reply to: PDF Stamp Not Appearing on downloads #119560

Nayeem Riddhi
Moderator

You Site URL, please.

Thanks.

Feb 4, 2020 at 12:31 pm in reply to: Asset Manager doesn’t work (5.0.5) #119559

Nayeem Riddhi
Moderator

Yes, I have adjusted some basic settings from Settings like disable Resumable download.

Thanks.

Feb 4, 2020 at 6:55 am in reply to: WPDM: Tabbed Card point the same link with more than one Widget WPDM #119545

Nayeem Riddhi
Moderator

Hello,

Please, give your temporary wp-admin login details in private reply for checking and also related page.

Thanks.

Feb 4, 2020 at 6:25 am in reply to: Email Lock will not send email to certain accounts, or goes to spam #119541

Nayeem Riddhi
Moderator

Hi,

In that case, it can be related to your server, probably not sending mail headers properly or you can try changing mail contents. Please let me know.

Thanks.

Feb 4, 2020 at 5:58 am in reply to: Asset Manager doesn’t work (5.0.5) #119540

Nayeem Riddhi
Moderator
This reply has been marked as private.
Feb 4, 2020 at 5:28 am in reply to: Creating template without using WPDM Bootstrap JS and CSS #119539

Nayeem Riddhi
Moderator

Hello,

Your Customization is complete, please check your mail.

Thanks.

Feb 4, 2020 at 5:18 am in reply to: Download Manager Pro v5.0 can not get file from Dropbox #119537

Nayeem Riddhi
Moderator
This reply has been marked as private.
Feb 4, 2020 at 4:46 am in reply to: Trying to update, enter license key and get “invalid license key” message #119536

Nayeem Riddhi
Moderator

Hello,

Please follow these steps to update the plugin,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

The auto-update has been temporarily disabled due to a huge server load. We will reactive it soon.

Thanks.

Feb 3, 2020 at 6:28 pm in reply to: Download log of locked package shows only IP addr and no username #119527

Nayeem Riddhi
Moderator

Hello,

Please take an overview of the settings and also the basic settings.

Thanks.

Feb 3, 2020 at 6:25 pm in reply to: Asset Manager doesn’t work (5.0.5) #119526

Nayeem Riddhi
Moderator

Ok, I will check it.

Feb 3, 2020 at 5:46 pm in reply to: [wpdm_frontend] – Author Page upload not working #119521

Nayeem Riddhi
Moderator

Hello,

We have found the issue, releasing an update within the next 24 hours with the fix.

Thanks.

Feb 3, 2020 at 5:45 pm in reply to: Frontend Uploader problem! #119520

Nayeem Riddhi
Moderator

Hello,

We have found the issue, releasing an update within the next 24 hours with the fix.

Thanks.

Viewing 25 posts - 18,751 through 18,775 (of 19,276 total)
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