Nayeem Riddhi

Hi,

Please see the attached image, I think this is your site

,

plugin in older version, also i can’t able to activate it. please let me know.

Thanks.

You are in the default theme now, however, I have just uploaded bootstrap-chosen.css.map file in the corresponding folder. you can check it now also.

Thanks.

Hi,

Can you provide your temporary FTP credentials for checking the issue in a safety mode? let me know.

Thanks.

Hello,

I was checking for resolving the issue. you may be uninstalled the plugin now. I am looking to give you a solution. please have patience.

Thanks.

Hi,

Thanks for your having patience, I have just adjusted sorting using the below code putting in your theme functions.php

add_action( 'pre_get_posts', 'wpdm_sort_staff_cat' );
function wpdm_sort_staff_cat( $query ) {
        if ( $query->is_tax() || $query->is_post_type_archive('wpdmpro') ) {
            $query->set('orderby', 'title');  
            $query->set('order', 'desc'); 
               
    }
}

Thanks.

Sorry for some late. Yes, possible, Please, give your temporary wp-admin login details in a private reply for the adjustments and also the search result page URL.

Thanks.

Ok, bring back to the settings to Bootstrap 4, give the page URL, I shall try to give you an alternative solution.

Check if there any redirection plugin you have installed or override URL’s redirection with htaccess

Thanks.

Hi,

I have checked on your issue. I think there may be a conflict with any plugins of your site or maybe conflict with any script within your theme. you can check them enabling/disabling the plugins also you can check it by switching to other themes.

let me know.

Thanks.

Hello,

Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Hi,

Template tag with [thumb] is working fine. But, custom height and width like [thumb_WxH] is not working. I have seen that you are using an old version of WPDM, can you try to update it to the latest version. You can also follow these steps for updating plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

To enable the auto-update, login to your WPDM account from theDownloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.

Thanks.

Hi,

You can put this below code in your theme functions.php for hiding media file protection option

add_action('admin_head', 'hide_media_protect_wpdm');

function hide_media_protect_wpdm() {
  echo '<style>
   .w3eden.media-access-control-container {
    display: none;
}
  </style>';
}

let me know,

Thanks.

Hi,

Have you created them from Downloads > Templates admin panel or they were manually created from scratch?

Hi,

I am making the adjustments, in the meantime, please, give your temporary wp-admin login details in a private reply for the adjustments.

Thanks.

I think there may be creating a conflict one of the plugins of your site. also can be conflicted with the theme script. you can enable/disable the plugins also can switch to other themes.

Thanks.

Hi,

Please contact support@wpdownloadmanager.com for changing auto-renew payment

Thanks.

Hi,

There maybe didn’t clone the WordPress wp-content\plugins\download-manager properly. you may need to copy those manually from the existing server if the files are available.

thanks.

If you want to limit the login member download link for a specific page. it may need an add on assistance, are you using this add on?
https://www.wpdownloadmanager.com/download/wp-pro-membership/, let me know.

Thanks.

Hello,

Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Hi,

For now, you can use this option as I image attached,

Hi,

Your provided link is broken, you can provide your link inside the code tag also.

Hi,

First, you say,

when I test upload from the front-end with a user profile, the file doesn’t show anywhere.

then you have said,

it was documents category tree

and your provided link should have

category=”category-slug”

which category is there you have used it will show the related files/packages.

however, when you create a package from the frontend, the allow access option should have All Visitors or other roles for showing in the documents category tree. please let me know if something help you with this information.

Thanks.

I shall try to adjust and update you today. but it may take some time.

Thanks.