Nayeem Riddhi

Hi,

The lock iframe is not supporting the accordion. There need some customization or adjustments. you may knock here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=upgrade for adjusting both works outside the accordion and with the accordion option.

Thanks.

Hi,

I have checked wpdm general settings. There is no issue there. There also 45 plugins activated on your site. I think maybe some conflict coming from there. Can you check enable/disable them? then, let me know. You can also switch your theme to other themes for checking conflict there. please let me know.

Thanks.

I have successfully logged in, can you provide the related page where the text is there.

Thanks.

Where how you have set this, can you elaborate it please or provide some screenshots, I shall try to explain you.

Thanks.

Can you please activate your temporary access again? I am checking this

Are you using this plugin https://wordpress.org/plugins/wp-meta-data-filter-and-taxonomy-filter/ for your requirements?

Hi,

You can do it as I image attached. WordPress giving you a chance bulk apply for that, I think it may help you

Thanks.

The option has as it was before. It is under Frontend Access > Front-end Settings > Archive Page Options as i image attached,

please check.

Thanks.

Hi,

Have you checked this add on? this will help you bulk apply to the packages, https://www.wpdownloadmanager.com/download/wpdm-default-values/

Thanks.

Hi,

I have tested creating one package from your side, https://birlacarbon.staging.wpengine.com/download/wpdm-test/ The popup and capturing data is working fine from here. please see the attached screenshot. I hope it is working for the MailChimp option too.

Thanks.

please reactivate your temporary site login credentials again. I shall check the issue.

Thanks.

Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks.

please give your package URL. and if possible, Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks.

These are functional scripts, why do you want to remove that? some function may not have worked for this

Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks.

Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks.

Hi,

This option is responsible for the admin email as I image attached. And it is working and sending mail.

https://prnt.sc/t53o78

and the user verification mail also sending. please check your spam folder too. let me know

Thanks.

Hi,

you can try and follow the link below documentation,

Template Files

by default, you are using link-template-default.php for link template and page-template-default.php for the page template. As documentation, you have to copy the file in the theme directory naming a folder called download-manager, then paste it in page-templates for page template or link-templates for link template. And you have to replace [download_link] with <a href="[download_url]" class="btn btn-primary" target="_blank">[link_label]</a> in related PHP file.

let me know, if those help you.

Thanks.

Please, give your temporary wp-admin login details in a private reply for checking the issue and also the related pages.

Thanks.

which email do you want to send, reply in a private reply? and if possible, Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks.

Which version of PHP you are using? let me know

Thanks.

please share here also other may get help from here.

Thanks.

I have found the issue. I have talked with the senior developer. Soon, you shall get the update.

Thanks.

Hi @michael-grimes,

please open a separate ticket for your issue and if possible, Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks.

Oops, found the bug. I hope the update is coming very soon.

Thanks.