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Nayeem Riddhi

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Nov 1, 2024 at 4:59 am in reply to: “No preview available” #200984

Nayeem Riddhi
Moderator

Sorry for the inconvenience. You have given only test credentials with this, https://www.solusdecor.com/login, so I was testing here. Can I test here, https://dev.solusdecor.com/login, with the same credentials here, https://www.solusdecor.com/login, please kindly check.

Thank you and regards

Nov 1, 2024 at 4:51 am in reply to: Dropbox Connection Error #200982

Nayeem Riddhi
Moderator

Hello Chris Kelley,

Hope you are well. Thanks for writing to us. Please kindly make the same redirect URL from Settings > Cloud Storage as I image attached and your app API credentials settings,

screenshot-62

Thus, I hope it resolves your issue. Please kindly check and let me know.

Thank you and kind regards

Nov 1, 2024 at 4:45 am in reply to: Combine Author Dashboard Menus and User Dashboard #200981

Nayeem Riddhi
Moderator

Hello Jason Johnston,

Hope you are well. Thanks for writing to us. Are you talking about these two shortcodes,

[wpdm_user_profile] – Public Profile Short-code

[wpdm_user_dashboard] – User Dashboard Short-code

Please kindly check and let me know.

Thank you and kind regards

Nov 1, 2024 at 4:23 am in reply to: Mass update of Email Lock #200980

Nayeem Riddhi
Moderator

Hello Chelsea Profit,

Hope you are well. You can check this add-on for bulk apply to the packages, https://www.wpdownloadmanager.com/download/wpdm-default-values/. Please kindly check and let me know, if you have any more queries.

Thank you and kind regards

Nov 1, 2024 at 4:12 am in reply to: Switch license #200979

Nayeem Riddhi
Moderator

Hello shigemi matsuzaki,

Hope you are well. Can you please elaborate more on your issue? Are you trying to switch license Pro to Business or similar? Please kindly elaborate.

Thank you and regards

Oct 31, 2024 at 2:52 pm in reply to: Import from CSV File triggering 500 error #200968

Nayeem Riddhi
Moderator

Please kindly let me know, if you have any more queries.

Thank you

Oct 31, 2024 at 2:25 pm in reply to: Import from CSV File triggering 500 error #200965

Nayeem Riddhi
Moderator

If you are importing CSV file without ID column, it will create new id for the packages. And ID column is for updating exiting package, for the cases, you are updating exciting packages. I hope you have understood. Please kindly check.

Thank you and kind regards

Oct 31, 2024 at 1:50 pm in reply to: Import from CSV File triggering 500 error #200961

Nayeem Riddhi
Moderator

If you are trying to update ID of an exiting packages, for the cases, please use ID column with your existing packages ID, which you are trying to update. Please kindly check.

Thank you and regards

Oct 31, 2024 at 12:07 pm in reply to: Guest Checkout #200956

Nayeem Riddhi
Moderator

For Purchase Confirmation - Guest email template customizing, please navigate Downloads > Templates > Email Templates as I image attached,

screenshot-61

And for the return URL issue, can you please kindly check with the Test Pay process too, if it works properly? Please kindly check and let me know.

Thank you and kind regards

Oct 31, 2024 at 8:39 am in reply to: Audio player? wavesurfer-player? #200946

Nayeem Riddhi
Moderator

Please kindly open a separate topic. It helps us to maintain query request. Please kindly check.

Thank you and kind regards

Oct 31, 2024 at 3:39 am in reply to: Custom URL for packages #200919

Nayeem Riddhi
Moderator

Hello Hayder Jawad,

Hope you are well. You can change the base of package URL in the PRO version as I image attached,

screenshot-60

Please kindly check and let me know.

Thank you and kind regards

Oct 31, 2024 at 12:59 am in reply to: Does Downloader Manager allow you to open documents from the server? #200917

Nayeem Riddhi
Moderator

Hello Adri Joji,

Hope you are well. The open in a new window option you shall get it in the PRO version as I image attached,

screenshot-57

Please kindly check and let me know.

Thank you and kind regards

Oct 31, 2024 at 12:55 am in reply to: Search field for all packages shortcode #200916

Nayeem Riddhi
Moderator

I have tested the shortcode here, https://snpalliance.org/wpdm-test/, the search is coming properly here. Please kindly check.

Thank you and kind regards

Oct 31, 2024 at 12:41 am in reply to: Guest Checkout #200915

Nayeem Riddhi
Moderator

Can you please kindly clear the site cache , if you have already changed payment after return URL, it should work as expected. Please kindly check.

Thank you and kind regards

Oct 31, 2024 at 12:33 am in reply to: Icons are not visible on the front end #200914

Nayeem Riddhi
Moderator

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂

Thank you again and regards

Oct 31, 2024 at 12:32 am in reply to: Import from CSV File triggering 500 error #200913

Nayeem Riddhi
Moderator

Hello Jason Cooke,

Hope you are well. Thanks for writing to us. For exporting the CSV file, you can’t able to directly import the same CSV file. For that, you may follow the bulk import feature https://www.wpdownloadmanager.com/doc/bulk-import/. and please follow the below shared CSV file, you can also edit this file with the data,

https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv

And for JSON or XML, You may also follow the Tools > export/import feature of WordPress native use. please kindly check and let me know.

Thank you and regards

Oct 31, 2024 at 12:29 am in reply to: PEF Viewer opening at bottom of website vs. in pop-up #200912

Nayeem Riddhi
Moderator

Hello Christine Tierney,

Hope you are well. I think it may have a conflict between your plugins or theme. You can disable other plugins for testing if there any conflicts. you may also switch theme to another for checking. Please kindly check and let me know.

Thank you and kind regards

Oct 31, 2024 at 12:24 am in reply to: “No preview available” #200911

Nayeem Riddhi
Moderator

You have given credentials for this site, https://www.solusdecor.com/login. While with deactivating plugin now backend not loading as expected. Please kindly check and let me know.

Thank you and kind regards

Oct 30, 2024 at 3:22 pm in reply to: Guest Checkout #200893

Nayeem Riddhi
Moderator

Can you please keep return URL, https://itsnamewasmormo.com/thank-you-transaction-result/ this? I hope it may resolve your issue. Please kindly check

Thank you and regards

Oct 30, 2024 at 3:13 pm in reply to: Icons are not visible on the front end #200889

Nayeem Riddhi
Moderator

It was an odd column issue, I have added the below CSS from Customizer > Additional CSS

.table-striped > tbody > tr:nth-of-type(odd){
	--bs-table-accent-bg:inherit;
}

Thus it is working as expected. Please kindly check.

Thank you and regards

Oct 30, 2024 at 2:34 pm in reply to: How to set Download as Submenu of secondary menu at wordpress #200884

Nayeem Riddhi
Moderator

Hello Daniel Niggeling,

Can you please open a separate ticket for your issue? Thus we shall able to maintain query. Please kindly check.

Thank you and regards

Oct 30, 2024 at 2:32 pm in reply to: Guest Checkout #200883

Nayeem Riddhi
Moderator

Have you used in Guest Order Page this shortcode [wpdmpp_guest_orders]? After successful payment, the guest user should get order details in his/her order email. Then with this he/she should be able to proceed download. Please kindly check and let me know.

Thank you and kind regards

Oct 30, 2024 at 2:05 pm in reply to: Download Limits Add-On Not Tracking Properly #200881

Nayeem Riddhi
Moderator

Please kindly check the video, https://drive.google.com/file/d/11-HA0GgIJtHsiClnorxXtb0xl64gNI9o/view?usp=sharing and confirm me if I shall check the issue again? Please kindly check and let me know.

Thank you and kind regards

Oct 30, 2024 at 1:58 pm in reply to: Error when activating plugin #200880

Nayeem Riddhi
Moderator

Our large number of users using smoothly. I hope you can also run it without any hassle. Please kindly share the related URLs and your requirements. I shall try to check every step. Also keep activate your login credentials for checking the issues. Please kindly check.

Thank you and kind regards

Oct 30, 2024 at 12:23 pm in reply to: Icons are not visible on the front end #200873

Nayeem Riddhi
Moderator

Please check the file package settings again and also clear your site cache. Please kindly check and let me know.

Thank you and kind regards

Viewing 25 posts - 1,676 through 1,700 (of 19,393 total)
1 2 3 … 67 68 69 … 774 775 776