Nayeem Riddhi

Hello @stevenph,

please give your site URL too and @sellis please open a separate ticket for your issue, please

Thanks.

Yes, you can make a child theme for that purpose. you can see this article, https://www.wpdownloadmanager.com/what-is-child-theme-why-you-should-use-child-theme/

and also for making it, you can see this article, https://developer.wordpress.org/themes/advanced-topics/child-themes/

Thanks.

Sorry for your having patience. I have checked your issue in detail. settings, theme as well as plugins. however, for the same free wpdm version and wp pro membership add on here testing site working fine, https://wpdmpro.w3eden.com/download/membership-check/, but here PHP version is 7.1.24, can you please download grade your PHP version, please. then let me know. again appreciate and apologize for the inconvenience.

Thanks.

Sorry somehow, I have missed your topic. I have created a custom page template, now, please check featured image working fine here, http://staging.sorella-resources.mysites.io/download/wpdm-test/

Thanks.

It is just HTML. it is not dynamic with PHP. so it is not working.

Yes, please. if possible, Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks.

Which shortcode you are using? BTW, are you using this block as I image attached,

please let me know.

Thanks.

• This reply was modified 5 years, 6 months ago by Nayeem Riddhi.

Hi,

Can you please check from Downloads > Settings > Basic > Download Limit Message: removing the message and again press for saving the settings. please check and let me know.

Thanks.

Yes, I am checking, now set as it was earlier. back to you soon

Please try to logout and login again from your site,

also you can follow these steps to update or install your plugin for now,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version

I hope, it may help you

Thanks.

Hi,

I have checked all possibilities with exact same design as you provided the screenshot. I have also checked with this add on https://www.wpdownloadmanager.com/download/wpdm-directory-add-on. but not getting the exact same design with the possibilities. you please better knock here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=upgrade for making such a script for the design, also you can query in PHP file and code something for making such the design. you can loop through or query with wpdmpro post type.

Thanks.

Hi,

I have checked that there creating somewhere conflicts within your theme. when I have switched to another theme, the extended and other features working fine. please check

Thanks.

Are you searching such kind of shortcode, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_category-query-all-downloads-from-one-or-more-categories/, related to categories? let me know.

Thanks.

Hi,

Can you update them to the latest one, they are working fine from my side. please let me know.

Thanks.

Hi,

We don’t have such an add on for editing PDF. but as your requirements, you can knock here also in the customize team https://www.wpdownloadmanager.com/user-dashboard/?udb_page=upgrade

Thanks.

Hello,

Please follow these steps to update or install your plugin/add on for now,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version

I hope, it may help you

Thanks.

Hi,

Please follow these steps to update or install your plugin/add on for now,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version

I hope, it may help you

Thanks.

You can find this option from Downloads > Categories and also you shall find this option from edit category option. please check

Thanks.

Hello @paul-oconnell,

please open a separate ticket for your issue, please.

Thanks.

Which lock option you are facing the problem? I have made an email lock package, https://www.usound.com/download/wpdm-test/, and it is working fine from my side.

you can also adjust this Private Download Link Expiration Period time settings as your requirements

please check

Thanks.

Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks.

I think you are facing problem with front end package create/managing, if possible, Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks.

I have made the template but needed some adjustments, I shall update it tomorrow to you.

Thanks.

Hello,

Please your site URL also.

Thanks.

Now, the issue has been resolved. I have removed the message from basic settings, Download Limit Message:. please check

Thanks.