Forum Replies Created
Hello HappyHelper,
Hope you are well. And sorry for the inconvenience. I have checked that the dropzone dark mode is ok on demo site, please kindly elaborate on it. And for private message issue, we are checking the issue, I have already forwarded the issue to our team. Please kindly check and let me know if you have any queries more.
Thank you and regards
Hello HappyHelper,
Hope you are well. And sorry for the inconvenience. The file cart features are working properly on our testing site, you can also check from here, https://pro.wpdm.online/wpdm-package/test-package. Can you please let me know which versions of plugins, add-on you are using? if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
I have updated information from our team that, It will be fixed in the next update. Please kindly let me know if you have any more queries.
Thank you and regards
Hello Simon Mogren,
Hope you are well. And sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Hello Sherry,
Hope you are well. Thanks for writing to us. Updating your card information is possible when your orders will expire. I hope you have understood. Please check and let me know, if you have any queries.
Thank you and regards
Issue has been fixed on your site. Please kindly check now.
Thank you
In the meanwhile can you set the error log checking monitor by the instruction here, https://pipstrend.com/wp-admin/ as the image attached,
Please if possible do.
Thank you
Yes sorry. Really sorry for your business. I am again knocking to our team member thus if possible the issue can be resolved directly from your site before the next release or update.
Thank you
What extra information should i provide? If you are meaning.
Thank you
I have information from our team that, The issue has been Identified, it will be fixed in the next update. Please kindly check.
Thank you
Ok, doesn’t matter. What you tell me. I have gave the instructions. Also forwarding to other team-mate.
Thank you
It is working properly on other users not also claimed by other users also working properly in our enviroment. Please kindly check the details reply, the shortcode saving maybe conflicting somewhere.
Thank you
The shortcode is working properly from our testing site here, https://free.wpdm.online/guest-checkout/, the same versions you are using. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. If possible I can also check that. However, for checking the error details can you also setup here, https://pipstrend.com/wp-admin/, please check the section as the image here
Please kindly check let me know.
Thank you
You have said earlier After purchase, they ask the user to log in to the website via WPDM login form. How do we cancel it?, so checking this issue I have found that you have not put the guest order shortcode which you have selected from settings as the image here,
Are you getting now? Please kindly check.
Thank you
The shortcode is not placed for guest order which you have selected from settings as I shared the earlier image. Please kindly check.
Thank you
Can you able to save this page, https://pipstrend.com/wp-admin/post.php?post=1885&action=edit with shortcode [wpdmpp_guest_orders], please kindly check and let me know.
Thank you and regards
Ok, i am going to setup the pages, you have selected and adding shortcodes to them.
Thank you
Hello Chelsea Profit,
Hope you are well. The plugin’s subscription system supports multiple statuses:
– ACTIVE
– CANCELED
– SUSPENDED
– EXPIRED
However, the current admin interface only provides two filter tabs:
1. All – shows all subscriptions
2. Active – shows only ACTIVE status subscriptions
How to View Expired Memberships
Currently, there’s no direct UI filter for expired memberships. Here are the workarounds:
View All and Look for Expired Status
Navigate to Membership > Subscriptions and check the “All” tab. You’ll need to manually look through
the list for subscriptions with:
– EXPIRED status
– expires_at date in the past
For separate features of this, you can also keep a feature request here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/
Please kindly check and let me know if you have any queries more.
Thank you
Glad to hear that your issue has been resolved. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you again and regards
Also I have updated information from our team that, Please kindly remove the existing download manager plugin and download the updated plugin zip file again from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, please kindly check.
Thank you
Can you please let me know if the charge happening from this email related account sjohnson@cathleenmcfarlane.org or happening only with your credit card and no email or no invoice you are getting after the charge taken. Please kindly let me know
Thank you
Hello midihead7,
Hope you are well. I have checked the Pro plugin and the file you have shared, no such issue is there which you have mentioned. Can you please also check the issue from that file? Please kindly check.
Thank you
Really sorry for the confusion. you can see the tab, the first tab called Basic, before Payment tab, please navigate it, then under Basic settings, you shall find the Frontend Settings and the page select option as I image attached,
please kindly check.
Thank you
If our team member wants it can also be updated directly accessing your site, or maybe an update will come with fix.
Thank you
I have forwarded your issue to our team developer. It has been checking by our team. I hope you have understood.
Thank you