Forum Replies Created
Can you please kindly clear your site cache? Please kindly let me know then.
Thank you
I have tested here, https://distributor.charm.com/en/download/test-ana-new, the download is working properly as expected here. Please kindly let me know.
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Hello CScience,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
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I hope our team should check this and do accordingly. Please kindly check and let me know if you have any more queries.
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Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
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I have information from our team that, Please if you have a staging site and we might also need to try switching the user to check if the issue could be related to an IP restriction. Please kindly check and let me know
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I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
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I hope our related team authority should check this.
Thank you
Where you have collected the live form PRO license. Please kindly let me know.
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It is happening maybe conflict from your user end, because now if you test, it is working properly as expexted, please kindly check.
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Hello CIALGAR,
Hope you are well. Thanks for writing to us. You may get license from here, https://wpliveforms.com/. Please kindly check.
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Can you please kindly share the related URL from this site, https://staging15.livingroomconversations.org, Please kindly check.
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It may be need code customization. For custom services, please kindly knock here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/, with your requirements. Please kindly check.
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The issue can be happend from user end. They can use VPN or other services that there may making conflict for counting stats. Please kindly check.
Thank you
Hello mrcbt,
Hope you are well. Thanks for writing to us. We have a refund policy, you can check it here, https://www.wpdownloadmanager.com/terms-and-conditions/, For cancelling auto-renew please send an order note from this Page by following This. Also, please let us know which feature we can add/improve or support we can give you. Please check and let me know if you have any queries.
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Can you give me a test subscription with my username access, thus I can check the issue further? Please kindly check and let me know.
Thank you and kind regards
For excerpt we have no column for now, but if you are using this add-on, https://www.wpdownloadmanager.com/download/advanced-custom-fields/, you can add any custom field for bulk importing. And for duplicating images we are checking the issue, I have already forwarded it to our related team. Please kindly check.
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It has no direct download access, I was trying here, https://paulhensey.com/download/wpdm-test/, but it needs to subscribe plan. Please kindly check.
Thank you
Hello Chelsea Profit,
Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
I shall try to check the issue in details tomorrow.
Thank you
Sorry again, Just need to confirm, are you facing issue with Download History tab datas for User dashboard? Please kindly check.
Thank you
Can you please share PHP log error, the error related to WPDM and when you are trying to upload files? You can check the error with this plugin, https://wordpress.org/plugins/error-log-monitor/, Please kindly check.
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You can keep lower version for now, if nothing goes wrong with any. Please kindly check.
Thank you
Have you checked disabling one by one other plugins for testing if there any conflicts. Also switching theme to another for checking? Please kindlt check.
Thank you