Nayeem Riddhi

by default, you are using link-template-default.php for link template and page-template-default.php for the page template. As documentation, you have to copy the file in the theme directory naming a folder called download-manager, then paste it in tpls>page-templates for page template or tpls>link-templates for link template. And you have to replace [download_link] with <a href="[download_url]" class="btn btn-primary" target="_blank">[link_label]</a> in related PHP file. and for the back up the file, you may follow the link below documentation, https://www.wpdownloadmanager.com/doc/template-files/

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please check this add-on, https://www.wpdownloadmanager.com/download/advanced-custom-fields/, it will help you adding Custom Field with Email Lock Form, you can capture additional information from the user before downloading the package, let me know if it helps you or needs further help

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Please, give your temporary wp-admin login details in a private reply for checking the issue.

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please your site URL too

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I have checked that, there are many packages on your side, can you please share your related package URL, let me know

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As I know the link-template you are using is responsible for popup message, you can adjust the link template content or you may change it

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Thank you. we are always here for giving you services. If you like our services, if you have free time, please give us a 5* here, https://wordpress.org/support/plugin/download-manager/reviews/, we will be very encouraged in our work.

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Sorry for your inconvenience, can you please try renaming the div class name for checking, the popup message also disappear changing the link-template, you can also check that

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Can you please share your PHP logo error while trying to download, the error will generate, please check and let me know

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Hello,

I can’t able to login now, please check

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Please, give your temporary wp-admin login details in a private reply for adjusting the issue.

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Generally, category access for roles and packages follow these steps as I describe below,

before giving access to a certain category for a particular role you have to set from edit category option,

then you have to make empty for Allow Access option or giving a particular role on it like as I image attached or as usual for select member option too,

because Package Access = Package Access + All Category Access = All Visitors + Subscribers = All Visitors

and Package Access = Package Access empty + Category Access(Subscribers) = Subscribers

or Package Access = Package Access(subscriber) + Category Access(Subscribers) = Subscribers

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Same suggestion, many users got fixed for the issue, can you please try the procedure again from my instruction

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It is giving server error, please contact your server administrator with the error with a screenshot, I hope you should get the help

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you are welcome

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Please, give your temporary wp-admin login details in a private reply for checking the issue.

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Hi,

I can’t able to access, https://kiwislife.com/wp-admin/edit.php?post_type=wpdmpro, it is showing critical error on the website. can you please enable/disable other plugins for checking, you may also switch theme to other for checking, please let me know then

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Glad to hear this

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You are welcome

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Glad to hear this

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Please check now, I think it is now working fine now, you may also enable/disable style/scripts from Avada settings too if the further problem persist

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I have checked from your side and also on our testing site, from our testing site it is working fine, can you please enable/disable other plugins for checking, you may also switch theme to other for checking, please let me know then

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Please check wpdm tag taxonomy is wpdmtag,

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I have checked that, Allow Access option is empty from the package settings,

there also select members are different from different packages, so here it is not showing the packages, https://dev.residentsofprestwick.com/wpdm-test/

please check

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Can you please tell where is conflicting with your Avada theme for checking

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