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Nayeem Riddhi

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Viewing 25 posts - 101 through 125 (of 19,496 total)
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Jul 28, 2025 at 6:57 am in reply to: Download Stats are incorrect – this is an ongoing issue #207682

Nayeem Riddhi
Moderator

It has no direct download access, I was trying here, https://paulhensey.com/download/wpdm-test/, but it needs to subscribe plan. Please kindly check.

Thank you

Jul 28, 2025 at 3:50 am in reply to: Centering featured image in page template #207680

Nayeem Riddhi
Moderator

Hello Chelsea Profit,

Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Jul 27, 2025 at 4:10 pm in reply to: how to add custom field to the single download #207678

Nayeem Riddhi
Moderator

I shall try to check the issue in details tomorrow.

Thank you

Jul 27, 2025 at 8:16 am in reply to: Download Stats are incorrect – this is an ongoing issue #207676

Nayeem Riddhi
Moderator

Sorry again, Just need to confirm, are you facing issue with Download History tab datas for User dashboard? Please kindly check.

Thank you

Jul 27, 2025 at 8:05 am in reply to: There has been a critical error on this website #207675

Nayeem Riddhi
Moderator

Can you please share PHP log error, the error related to WPDM and when you are trying to upload files? You can check the error with this plugin, https://wordpress.org/plugins/error-log-monitor/, Please kindly check.

Thank you

Jul 27, 2025 at 4:21 am in reply to: There has been a critical error on this website #207671

Nayeem Riddhi
Moderator

You can keep lower version for now, if nothing goes wrong with any. Please kindly check.

Thank you

Jul 27, 2025 at 4:14 am in reply to: There has been a critical error on this website #207669

Nayeem Riddhi
Moderator

Have you checked disabling one by one other plugins for testing if there any conflicts. Also switching theme to another for checking? Please kindlt check.

Thank you

Jul 27, 2025 at 4:10 am in reply to: how to add custom field to the single download #207667

Nayeem Riddhi
Moderator

Please kindly share your CSV file, thus I can check it. Please kindly check.

Thank you and kind regards

Jul 27, 2025 at 3:55 am in reply to: Download Stats are incorrect – this is an ongoing issue #207666

Nayeem Riddhi
Moderator

Your credentials are not working. Please kindly check.

Thank you

Jul 27, 2025 at 3:46 am in reply to: There has been a critical error on this website #207665

Nayeem Riddhi
Moderator

The credentials are not working. Our products are running on other site properly as expected. You may facing with PHP version issue. Please kindly check.

Thank you

Jul 26, 2025 at 2:47 pm in reply to: Preview only option #207661

Nayeem Riddhi
Moderator

Sorry again. I have informared about the features what you were asking, you didn’t provided information this option is not working, thus we can move forward. Please kindly check.

Thank you

Jul 26, 2025 at 1:37 pm in reply to: Preview only option #207659

Nayeem Riddhi
Moderator

Please kindly let us know which feature is not working. We shall try to assist you.

Thank you

Jul 26, 2025 at 12:40 pm in reply to: You are not allowed to download. #207657

Nayeem Riddhi
Moderator

If you are administrator please allow administrator role too from Allow Access, and then change page template, I hope you may sure see the effect and the options. Please kindly check.

Thank you

Jul 26, 2025 at 12:33 pm in reply to: Preview only option #207656

Nayeem Riddhi
Moderator

Sorry again. Please kindly check the features, settings again I have shared which you want. And generally we don’t provide refund if our plugin is working which we advertised. Please kindly also check the refundly policy here, https://www.wpdownloadmanager.com/terms-and-conditions/, which you are trying. Please kindly check.

Thank you

Jul 26, 2025 at 12:28 pm in reply to: There has been a critical error on this website #207655

Nayeem Riddhi
Moderator

Please kindly share the login URL too.

Thank you

Jul 26, 2025 at 8:48 am in reply to: There has been a critical error on this website #207651

Nayeem Riddhi
Moderator

Hello Sojah Enta10ments,

Hope you are well. And sorry for the inconvenience. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Please kindly check and let me know.

Thank you and kind regards

Jul 26, 2025 at 7:22 am in reply to: You are not allowed to download. #207649

Nayeem Riddhi
Moderator

If you are not giving access from Package Setting > Allow Access option you should see the warning message You are not allowed to download and for not watching the Download button maybe it is your page template issue, please change page template to another I hope you should see the Download Option. Please kindly check.

Thank you

Jul 26, 2025 at 3:14 am in reply to: You are not allowed to download. #207645

Nayeem Riddhi
Moderator

I have checked from this file, it seems to working properly as expected, I have tried giving access to administator and changing page template. https://sandtosalt.com/download/rudderles-sailing-posters/, please kindly check.

Thank you and regards

Jul 26, 2025 at 3:05 am in reply to: Preview only option #207644

Nayeem Riddhi
Moderator

Please kindly check the option settings from Downloads > Edit your package > Package Settings > Lock Options > Enable Password Lock also the settings from Downloads > Settings > General > Access Settings > When user is not allowed to download > Hide Everything option. Please kindly check and let me know.

Thank you and regards

Jul 26, 2025 at 3:00 am in reply to: Add a font family to PDF Stamper settings #207643

Nayeem Riddhi
Moderator

Hello Anne Clifford,

Hope you are well. Thanks for wrting to us. You can check the settings from Downloads > Settings > PDF Stamper > Font & Text Styles > Select Font option. Please kindly check and let me know.

Thank you and kind regards

Jul 26, 2025 at 2:54 am in reply to: Download Stats are incorrect – this is an ongoing issue #207642

Nayeem Riddhi
Moderator

Hello Anna Nguyen,

Hope you are well. And sorry for the inconvenience. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Jul 25, 2025 at 3:22 pm in reply to: Remove the ‘nofollow’ attribute from the wpdm tab button #207637

Nayeem Riddhi
Moderator

You can try <a href="[download_url]" data-package='[ID]' class="wpdm-download-link wpdm-download-locked btn btn-primary"> Download </a> this instead of [download_link] on your page/link template. Please kindly check.

Thank you

Jul 25, 2025 at 2:15 pm in reply to: You are not allowed to download. #207634

Nayeem Riddhi
Moderator

This is also not working. Can you please kindly check?

Thank you

Jul 25, 2025 at 2:13 pm in reply to: Remove the ‘nofollow’ attribute from the wpdm tab button #207633

Nayeem Riddhi
Moderator

Hello GuidoM,

Hope you are well. Are you trying to disallow WPDM crawling by the Search Engine? Please kindly check and let me know

Thank you and regards

Jul 25, 2025 at 1:40 pm in reply to: You are not allowed to download. #207630

Nayeem Riddhi
Moderator

Your shared credentials are not working. Please kindly check.

Thank you

Viewing 25 posts - 101 through 125 (of 19,496 total)
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