Nayeem Riddhi

I need to check the issue on my server, does the antivirus free version available? Please kindly check.

Thank you and regards

Is it available on wordpress.org repository? Please kindly check.

Thank you

Hello Savvas,

Hope you are well. And sorry for the inconvenience. Can you please let us know which antivirus you are checking so we can check it further? Please kindly check.

Thank you.

Please give all data thus i can make a CSV file for you that should work. Please kindly check.

Thank you and regards

Hello Anne Savastano,

Hope you are well. For bulk import, you can follow this doc,

Bulk Import

and this CSV file, https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv, you can edit and use it with your datas. Please kindly check and let me know.

Thank you and regards

Yes, for overwriting existing fields/data you have to use existing packages ID in the CSV file. Please kindly check.

Thank you

Hello Chileprevencion,

Hope you are well. Really sorry for the inconvenience. Can you please let me know which service or plugin reporting this issue, thus we can check the details in further. Please kindly check.

Thank you

Glad to hear this. I think the white box is not available now around the image. Please kindly check.

Thank you

Ok, Our team authority may check this. Please kindly let me know if you have any more queries.

Thank you and regards

Please kindly check now, I have adjusted the page template with a CSS.

Thank you

You want the image full width? Please kindly let me know.

Thank you

Please kindly check now, I have adjusted the page template of package.

Thank you

I have checked your shared URL, it is approximately full sizes. Do you want to image size smallrer and centered? Please kindly check.

Thank you and regards

Hello Emily Proctor,

Hope you are well. Thanks for writing to us.

For custom taxonomies WPDM has its custom categories and tags. For more custom fields you can check this add-on, https://www.wpdownloadmanager.com/download/advanced-custom-fields/

You can use categories, tags or custom fields on Bulk Import csv file, you can also overwrite existing fields using ID column, you can use this CSV file for your purposes, https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv

For filter hierarchy, you can checxk this add-on,https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/ and these shortcodes, https://www.wpdownloadmanager.com/doc/short-codes/

Please kindly check and let me know.

Thank you and regards

Can you please kindly clear your site cache? Please kindly let me know then.

Thank you

I have tested here, https://distributor.charm.com/en/download/test-ana-new, the download is working properly as expected here. Please kindly let me know.

Thank you and regards

Hello CScience,

Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

I hope our team should check this and do accordingly. Please kindly check and let me know if you have any more queries.

Thank you and regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.

Thank you and kind regards

I have information from our team that, Please if you have a staging site and we might also need to try switching the user to check if the issue could be related to an IP restriction. Please kindly check and let me know

Thank you

I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

I hope our related team authority should check this.

Thank you

Where you have collected the live form PRO license. Please kindly let me know.

Thank you

It is happening maybe conflict from your user end, because now if you test, it is working properly as expexted, please kindly check.

Thank you and regards