Nayeem Riddhi

Hello Trisha Miller,

Hope you are well. Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂

Thank you again and regards

You need to check Anyone can register option from WP-Admin > Settings > General, I have checked it now user can register on your site. However, appearance not coming properly maybe with your theme script conflict. Please kindly check and let me know.

Thank you and kind regards

Hello Zoltan Toth,

Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

I can’t able to access to admin with your credentials. Please kindly check and let me know.

Thank you and kind regards

I have again forwarded it to our related team authority. Please kindly check and let me know if you have any queries.

Thank you and kind regard

This maybe your server issue. Please kindly contact your server administrator/support team for this. Please kindly check and let me know.

Thank you and kind regards

I have checked that you are using many categories. If the issue is appearing from some categories can you rename them with some characters/words or you can also delete and create them new with renaming? Please kindly check and let me know.

Thank you and kind regards

Hello Olomedia,

Hope you are well. For your requiremnt you can use WPDM export/import feature. For exporting the CSV file, you can’t able to directly import the same CSV file. For that, you may follow the bulk import feature https://www.wpdownloadmanager.com/doc/bulk-import/. and please follow this CSV file, you can also edit this file with your data,

https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv

Please kindly check and let me know.

Thank you and regards

I have checked and I think the issue is related to the “Photography” category, does the issue appear with other categories? Please kindly check and let me know.

Thank you and kind regards

Ok, I have got the info. from above.

Thank you

Am I able to check the conflict between your plugins or theme? Please kindly check and let me know.

Thank you and kind regards

I am still not able to access WPDM settings, However, I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. Please kindly check and let me know.

Thank you and regards