Forum Replies Created
Can you give me a test subscription with my username access, thus I can check the issue further? Please kindly check and let me know.
Thank you and kind regards
For excerpt we have no column for now, but if you are using this add-on, https://www.wpdownloadmanager.com/download/advanced-custom-fields/, you can add any custom field for bulk importing. And for duplicating images we are checking the issue, I have already forwarded it to our related team. Please kindly check.
Thank you and regards
It has no direct download access, I was trying here, https://paulhensey.com/download/wpdm-test/, but it needs to subscribe plan. Please kindly check.
Thank you
Hello Chelsea Profit,
Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
I shall try to check the issue in details tomorrow.
Thank you
Sorry again, Just need to confirm, are you facing issue with Download History tab datas for User dashboard? Please kindly check.
Thank you
Can you please share PHP log error, the error related to WPDM and when you are trying to upload files? You can check the error with this plugin, https://wordpress.org/plugins/error-log-monitor/, Please kindly check.
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You can keep lower version for now, if nothing goes wrong with any. Please kindly check.
Thank you
Have you checked disabling one by one other plugins for testing if there any conflicts. Also switching theme to another for checking? Please kindlt check.
Thank you
Please kindly share your CSV file, thus I can check it. Please kindly check.
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Your credentials are not working. Please kindly check.
Thank you
The credentials are not working. Our products are running on other site properly as expected. You may facing with PHP version issue. Please kindly check.
Thank you
Sorry again. I have informared about the features what you were asking, you didn’t provided information this option is not working, thus we can move forward. Please kindly check.
Thank you
Please kindly let us know which feature is not working. We shall try to assist you.
Thank you
If you are administrator please allow administrator role too from Allow Access, and then change page template, I hope you may sure see the effect and the options. Please kindly check.
Thank you
Sorry again. Please kindly check the features, settings again I have shared which you want. And generally we don’t provide refund if our plugin is working which we advertised. Please kindly also check the refundly policy here, https://www.wpdownloadmanager.com/terms-and-conditions/, which you are trying. Please kindly check.
Thank you
Please kindly share the login URL too.
Thank you
Hello Sojah Enta10ments,
Hope you are well. And sorry for the inconvenience. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Please kindly check and let me know.
Thank you and kind regards
If you are not giving access from Package Setting > Allow Access option you should see the warning message You are not allowed to download and for not watching the Download button maybe it is your page template issue, please change page template to another I hope you should see the Download Option. Please kindly check.
Thank you
I have checked from this file, it seems to working properly as expected, I have tried giving access to administator and changing page template. https://sandtosalt.com/download/rudderles-sailing-posters/, please kindly check.
Thank you and regards
Please kindly check the option settings from Downloads > Edit your package > Package Settings > Lock Options > Enable Password Lock also the settings from Downloads > Settings > General > Access Settings > When user is not allowed to download > Hide Everything option. Please kindly check and let me know.
Thank you and regards
Hello Anne Clifford,
Hope you are well. Thanks for wrting to us. You can check the settings from Downloads > Settings > PDF Stamper > Font & Text Styles > Select Font option. Please kindly check and let me know.
Thank you and kind regards
Hello Anna Nguyen,
Hope you are well. And sorry for the inconvenience. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
You can try <a href="[download_url]" data-package='[ID]' class="wpdm-download-link wpdm-download-locked btn btn-primary"> Download </a> this instead of [download_link] on your page/link template. Please kindly check.
Thank you