Forum Replies Created
Hello Anne Savastano,
Hope you are well. For bulk import, you can follow this doc,
and this CSV file, https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv, you can edit and use it with your datas. Please kindly check and let me know.
Thank you and regards
Yes, for overwriting existing fields/data you have to use existing packages ID in the CSV file. Please kindly check.
Thank you
Hello Chileprevencion,
Hope you are well. Really sorry for the inconvenience. Can you please let me know which service or plugin reporting this issue, thus we can check the details in further. Please kindly check.
Thank you
Glad to hear this. I think the white box is not available now around the image. Please kindly check.
Thank you
Ok, Our team authority may check this. Please kindly let me know if you have any more queries.
Thank you and regards
Please kindly check now, I have adjusted the page template with a CSS.
Thank you
You want the image full width? Please kindly let me know.
Thank you
Please kindly check now, I have adjusted the page template of package.
Thank you
I have checked your shared URL, it is approximately full sizes. Do you want to image size smallrer and centered? Please kindly check.
Thank you and regards
Hello Emily Proctor,
Hope you are well. Thanks for writing to us.
For custom taxonomies WPDM has its custom categories and tags. For more custom fields you can check this add-on, https://www.wpdownloadmanager.com/download/advanced-custom-fields/
You can use categories, tags or custom fields on Bulk Import csv file, you can also overwrite existing fields using ID column, you can use this CSV file for your purposes, https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv
For filter hierarchy, you can checxk this add-on,https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/ and these shortcodes, https://www.wpdownloadmanager.com/doc/short-codes/
Please kindly check and let me know.
Thank you and regards
Can you please kindly clear your site cache? Please kindly let me know then.
Thank you
I have tested here, https://distributor.charm.com/en/download/test-ana-new, the download is working properly as expected here. Please kindly let me know.
Thank you and regards
Hello CScience,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
I hope our team should check this and do accordingly. Please kindly check and let me know if you have any more queries.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you and kind regards
I have information from our team that, Please if you have a staging site and we might also need to try switching the user to check if the issue could be related to an IP restriction. Please kindly check and let me know
Thank you
I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
I hope our related team authority should check this.
Thank you
Where you have collected the live form PRO license. Please kindly let me know.
Thank you
It is happening maybe conflict from your user end, because now if you test, it is working properly as expexted, please kindly check.
Thank you and regards
Hello CIALGAR,
Hope you are well. Thanks for writing to us. You may get license from here, https://wpliveforms.com/. Please kindly check.
Thank you and regards
Can you please kindly share the related URL from this site, https://staging15.livingroomconversations.org, Please kindly check.
Thank you and regards
It may be need code customization. For custom services, please kindly knock here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/, with your requirements. Please kindly check.
Thank you and regards
The issue can be happend from user end. They can use VPN or other services that there may making conflict for counting stats. Please kindly check.
Thank you
Hello mrcbt,
Hope you are well. Thanks for writing to us. We have a refund policy, you can check it here, https://www.wpdownloadmanager.com/terms-and-conditions/, For cancelling auto-renew please send an order note from this Page by following This. Also, please let us know which feature we can add/improve or support we can give you. Please check and let me know if you have any queries.
Thank you and kind regards