Forum Replies Created
Hello acason,
I have forwarded the issue to our team developers. Hope that the update will be soon
Thank you and regards
Hello Michael,
I have checked that most of your packages are role access based protected. Can you please elaborate more on the Guest user based downloads? please let me know then
Thank you and regards
Hello Yoann,
We have fixed the issue and updated in version 4.4.1 for WPDM Directory Add-on. please check
Thank you and regards
Hello Michael,
Hope you are well. And sorry for the inconvenience. Can you please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello kevin,
For Issue #1, I think one of your installed plugins conflicting, that is cut off the contents of the shortcode, I have switched the theme for a certain moment, but the theme is not affecting fully the layout issue. please check and let me know
Thank you and regards
Hello David,
I have checked that registration is working properly and Advanced Custom Field data are also saved from the backend. Can you please elaborate on when the fatal error occurs? It will be helpful then investigate the issue. please let me know then
Thank you and regards
Glad to hear this your problem has been resolved. If you get some moments and if you like our plugin as well as support, can you please give us a 5* here. It will inspire us a lot.
Thank you and regards
Hello Ali,
I have adjusted the shortcode from the block editor. It is working properly now. please check
Thank you and regards
Hello Rowan,
Hope you are well. And sorry for the inconvenience. please install this add-on too for the payment gateway,
I hope the issue will be resolved then. please check and let me know
Thank you and regards
Hello Jean,
Can you please provide your Email address? I was asked by our team developer for collecting it from you for taking the necessary steps. Hearing back from you
Thank you and regards
Hello acason,
Hope you are well. And sorry for the inconvenience. I have found the issue. Soon you shall be updated
Thank you and regards
Hello Robert,
If you have already purchased the add-on, you should find it from here,
please check
Thank you
Yes, please update the archive-page add-on and please collect the latest version from here,
Thank you and regards
Hello Jean,
Hope you are well. And sorry for the inconvenience. I have found the issue. Soon you shall be updated
Thank you and regards
Hello CC,
Hope you are well. And sorry for the inconvenience. I have found the issue. Soon you shall be updated
Thank you and regards
Hello empressia-co,
Hope you are well. Has the problem been resolved on your side? please let me know
Thank you and regards
Hello kevin,
I have adjusted this page display issue,
http://goldmics.com/buy-credits/
you also want to display the name, category, thumb, tags, cart button, add to package lists, free download button, possibly within the player, can you please tell which player you’re talking about, probably, you can share the related pages URL or screenshots too for adjusting those for you. And for the file cart issue, can you please tell me which position you want to fit it, please elaborate your requirements with points out with sharing related URLs. Hearing back from you.
THank you and regards
Hello Juan Gordo,
Happy New Year you too. I have checked that, recently there is an update released near, Jan 2, 2022.
Have you checked the latest version too? please let me know
Thank you and regards
Hello William,
For editing message, Invalid download link, it needs to edit the core file. I hope you have understood
Thank you and regards
Hello Yoann,
The issue has been fixed and updated. please check
Thank you and regards
Hello Robert,
The issue has been fixed and updated. please check
Thank you and regards
Hello David,
Sorry for the inconvenience. Can you please again give your temporary wp-admin login details in a private reply for checking the issue?
Thank you and regards
Hello Nicolas,
Hope you are well. Welcome to our forum. For installing the WPDM PRO version, you can check this doc,
https://www.wpdownloadmanager.com/doc/installing-wordpress-download-manager-pro/
And For query #2, updating to pro, you don’t need to set up all your downloads again, Free and PRO download packages will remain the same. I hope you have understood.
Thank you and regards
Hi Patricia,
Hope you are well. When you are creating a package, don’t protect the media file from using the media file protection option, use package access control. The Media file protection option is for the cases when users are sharing media files directly without creating packages. I hope you have understood
Thank you and regards
Hello John Bruce,
Glad to hear that, your problem has been resolved
Thank you and regards