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Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
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Can you please activate login access again for your site? Please kindly check.
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Hello David Baker,
Hope you are well. For cancelling auto-renew please send an order note from your account. Please kindly follow this article, https://www.wpdownloadmanager.com/doc/how-do-i-turn-off-auto-renew-for-my-wpdm-pro-subscription. Also, please let us know which feature we can add/improve or support we can give you. Please check and let me know if you have any queries.
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Can you add a custom campaign list and then add. If then it works, there might be an issue with your imported campaign list. Please kindly check.
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You can make the order Processing to Completed, thus the user may get the download available link to download. Please kindly check.
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I have checked both the orders, you can update the order status by update buuton option for every order. can you please kindly let me know what issue is facing by your clients specifically. Please kindly check and let me know.
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It shouldn’t do this. Just Install and activate plugin from WP-Admin > Plugins section. Please kindly check.
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Have you attached files and publish the package. Please kindly then check from frontend if downloading file working properly or not. Please kindly check.
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You had’t installed the plugin yet. Please kindly download and install Amazon S3 plugin from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, Please kindly check.
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if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
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Hello Courtney Huber,
Hope you are well. And sorry for the inconvenience. We have fixed the issue. Soon an update is coming. Thanks for your patience.
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Hello Eric Johnson,
Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
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I have update information from our team that, Update will be available soon. thanks for your patience.
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If can be restriction of IPs from your server or similar settings conflict. Please kindly share a package URL to check. Please kindly check.
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Please kindly check from your used link template. You can edit it directly. Please kindly check.
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Please check from loco translate plugin you may find the texts “Download” & “View details” for translating. Please kindly check.
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Yes, for bulk apply to packages we have this add-on. Please check.
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For bulk apply to many packages with options, you can check this add-on, https://www.wpdownloadmanager.com/download/wpdm-default-values/. Please kindly check and let me know.
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Which translation plugin you are using? Are you not getting the texts which you want to translate from the translation plugin? Please kindly check and let me know.
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I have already forwarded your request to our related team authority. Please kindly check and let me know if you have any more queries.
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You are using Gemini AI, you didn’t put Gemini API Key from Downloads > Settings > AI Settings. Please kindly check.
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Hello Colt West,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
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Are you using any link template in your shortcode? Please kindly check and let me know.
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Hello Andi,
Hope you are well. Yes possible. You can restrict downloads packages from your package edit section Package Settings > Allow Access option. Also please check option from Downloads > Settings > General > Access Settings > When user is not allowed to download:. Please kindly check and let me know.
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