Forum Replies Created
Hello Nadine,
Can you please provide me a link/URL that has been already built with your Oxygen Builder, and from the same file you are trying to implement your required code, please let me know. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello Ikram,
Please check now, from the same file in this directory,
wp-content\plugins\download-manager\src\Package\FileList.php file in line number 105with this code rsort($allfiles);
please let me know
Thank you and regards
Hello Fito,
Are you using this add-on too,
please check the demos and let me know
Thank you and regards
Hello Perry,
Hope you are well. Please adjust the code line from
wp-content\plugins\wpdm-user-reviews\wpdm-user-reviews.php file in line number 260 ‘post_status’ ► ‘publish’ ,pending to publish, thus I hope there is no need for an admin to accept/publish reviews after a user posts one. please check and let me know
Thank you and regards
Hello Arun,
Can you please check from your Razorpay dashboard and API settings for LIVE, if there is any option restricting you from connecting, please check and let me know
Thank you and regards
Hello Ikram,
please, give your temporary wp-admin login details in a private reply for adjusting the issue.
Thank you and regards
Hello Fredrick,
I have adjusted the font size for your Image Hover Split link-template, from Downloads > Templates > Link-templates > Image Hover Split CSS section. However, for changing the spinner loading image, you can check the loader.svg image from
wp-content\plugins\download-manager\assets\images\loader.svg directory and replace it as your requirements. please check and let me know.
Thank you and regards
Hello IT Billing,
Can you please provide a screenshot, how you have set the option for Auto-Sync Local Files Attached With Packages? please let me know
Thank you and regards
Hello Fito,
Hope you are well. Can you please check this shortcode,
Here, you shall find a parameter, include_children, thus you will be able to show child categories. please check and let me know
Thank you and regards
Hello Robert,
Hope you are well. Can you please share the related URLs? if possible, please, give your temporary wp-admin login details here in a private reply for checking the issue.
Thank you and regards
Hello IT Billing,
Hope you are well. For newly uploaded files, you can set Auto Upload All Files To S3 from the Amazon S3 Direct Upload section from Settings > Cloud Storage, you may know it. But for existing files, Have you checked the Auto-Sync Local Files Attached With Packages option too from the same section? please let me know.
Thank you and regards
Hello Arun,
Sorry for the delay. I have checked that, normal purchase-checkout working fine with premium packages for the Razorpay. Does it cause any issue with membership subscriptions? Because of approval for a live account from Razorpay, I can’t able to check the pro membership issue from my testing site. I hope you have understood.
Thank you and regards
Hello Adams,
Do you want specific pages only? if possible, please share your related URLs and requirements.
Thank you and regards
Hello simstim,
Sorry for the inconvenience. please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello Gergi,
The same shortcode is working fine from my side,
https://wpdmpro.w3eden.com/all-packages-shortcode/
But here is not,
https://www.qenshrin.com/ebooksq
I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking. please let me know then.
Thank you and regards
Hello Wim,
Glad to hear that, your son is a programmer. And also glad to hear that, the issue has been resolved.
Thank you and regards
Hello Wim,
Can you please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello acason,
For the form lock issue, please reactivate your login credentials for checking the issue.
Thank you and regards
Hello odessu,
I have checked that, this message is showing for DIVI builder while trying to edit single page download,
For working properly, you can use Gutenberg Editor too for your requirements. please check and let me know
Thank you and regards
Hello Debbie,
Hope you are well. And sorry for the inconvenience. please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello Fredrick,
Hope you are well. Your shared video link is not properly embedded. Can you please share a proper valid link? Also, please share related link URLs. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello simstim,
Hope you are well. For updating the WPDM main plugin, Please simply click the Save Settings again for the license key option from Downloads > Settings > License and then please update the plugin from the wp-admin > plugins panel. For saving settings again for the license key option from Downloads > Settings > License, that will regenerate the access token. Thus the plugin will be updated, hope that, it will solve your issue. please let me know
Thank you and regards
Hello Anh Tuyet,
Hope you are well. And sorry for the inconvenience. I have found the issue. Soon, you shall be updated.
Thank you and regards
Hello Liam,
The shortcode seems to work in the default editor properly,
https://character-education.org.uk/wpdm-test/
But, somehow, in the Avada Builder, it is not working properly. I think the Avada script may have a conflict somehow. please chcek
Thank you and regards
Hello Wim,
Hope you are well. And sorry for the inconvenience. Can you please elaborate on the issue, how you have exported the data? please let me know
Thank you and regards