Forum Replies Created
Hello limesolutions,
Please send an order note from the order details page.
Our accounts team will check and provide you with updates accordingly.
Thank you and regards
Hello Marlon Umana,
Hope you are well. Please elaborate on your steps and also provide the necessary files and documents for fulfilling your requirements. if possible, please, give your temporary wp-admin login details in a private reply for adjusting those. please let me know then.
Thank you and regards
Hello Gonzalo Donoso,
Really sorry for the issue. Can you please reactivate your login credentials again for checking the issue? let me know
Thank you and regards
Hello Michael K,
Hope you are well. Can you please elaborate more on your issue? please share the related URL. if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?
Thank you and regards
Hello nick,
The same appearance is coming as I image attached above with your latest credentials. please check again with your site cache issue too. if possible, can you please make a screen video for your issue, please? let me know
Thank you and regards
Hello Marius Kleinz,
Please check now. The issue is appearing because your header section has been fixed by CSS. However, I have adjusted from your theme Customizer > Additional CSS with the below code,
.w3eden {
margin-top: 120px;
}and adjusting the other parts, you may explore this directory file
download-manager\src\Package\views\packages-shortcode.php file
and keeping the backup for the file you can check this doc,
please check and let me know
Thank you and regards
Hello Marius Kleinz,
You should make your reply private otherwise others may access it anytime. However, I have just made it a private reply.
Thank you
Hello Marius Kleinz,
I have checked your issue. please share the related URL. if possible, can you please, give your temporary wp-admin login details in a private reply for adjusting the issue? please let me know
Thank you and regards
Thank you Carey, Never hesitate to create a ticket here, if you fetch any issues.
Have a nice Day!
Thank you again.
Glad to hear that it’s working.
However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.
Have a good day!
Thank you and regards
Hello Carol Carey,
Please use the below code in your theme Customizer > Additional CSS or in your themestyle.css. I hope it will work properly then
UL.jqueryFileTree LI {
white-space: normal !important;
}please check and let me know
Thank you and regards
Hello Marius Kleinz,
Hope you are well. Can you please elaborate more on your requirements, if possible share some screenshots related to your issue. Hearing back from you.
Thank you and regards
Hello CScience,
Sorry for the inconvenience. We are checking the issue and already forwarded the issue to our dev team. Thanks for your appreciation.
Thank you and regards
Hello Carol Carey,
I have checked your page, can you please let me know, which portion is needed to be viewable on mobile devices from my attached image,
please elaborate on it. Hearing back from you.
Thank you and regards
Hello Qadoshyah Armendariz,
I have tested from my testing site with various combinations. Before approving the download email lock, and also approving later after downloading, the notification also comes. However, I can’t able to access your site with your above site URL. Can you please elaborate on it? please let me know
Thank you and regards
Hi paymentollancecom,
Please check now. We have fixed the issue and updated the plugin on your side. Please check and let us know
Thank you and regards
Hello KOHPMINISTRIES,
We have fixed the issue with the sales price and released an update for Premium Packages – Sell Digital Products Securely add-on and for the PayPal issue, it is not a problem if you checkout without filling the form, those data ( name and email ) will be used from retuned PayPal data. I hope you have understood. please check.
Thank you and regards
Hello Qadoshyah Armendariz,
It should work for notification when someone downloads a file from your site. For checking this issue, if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue? please let me know
Thank you and regards
Hello CScience,
You have to use the [doc_preview] template tag in your page template for showing pdf, Can you please check this package and elaborate on your issue,
https://distributor.charm.com/en/download/wpdm-test/
please let me know
Thank you and regards
Hi paymentollancecom,
You can follow any simple theme from WordPress like twenty-twenty or similar anyone. please let me know if your theme loads the header properly on the checkout page.
Thank you and regards
Hello nick,
Sorry for the frontend issue. Can you please elaborate more on your frontend uploader issue? if possible, please share a screenshot too. please let me know
Thank you