Nayeem Riddhi

Hello Cesar Azevedo,

Hope you are well. Please kindly share the related URLs which you want to build. if possible, please, give your temporary wp-admin login details in a private reply for adjusting those.

Thank you and regards

I have allowed access for administrator for this file, https://sandtosalt.com/download/rudderless-activity/, it is working properly as expected. Can you please kindly check again and let me know.

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Credentials are not working. Can you please again check? Please kindly check.

Thank you

If possible, Can you please, give your temporary wp-admin login details again in a private reply for checking the issue?
Please kindly check and let me know.

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The option Limit Reset Period, If you do not add reset days option of any specific role beneath of this option, Reset Days individual will apply from it. Please kindly check.

Thank you

Can you please kindly elaborate on default reset field option? And if you keep empty field for role for Download Limit, it will give the role unlimited download scope. Please kindly check and let me know.

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Hello Jeff Young,

Hope you are well. You can use from package edit Package Settings > The Stock Limit/Download Limit option. Please kindly check and let me know if it helps you.

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Can you make a test pay for watching if it goes to not completed status too? Please kindly check.

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Sometimes system detects it has not completed, you can also make a test purchase, it should show as completed. Please kindly check.

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We have Identified the issue, update will be available soon.

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Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

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Can you please activate login access again for your site? Please kindly check.

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Hello David Baker,

Hope you are well. For cancelling auto-renew please send an order note from your account. Please kindly follow this article, https://www.wpdownloadmanager.com/doc/how-do-i-turn-off-auto-renew-for-my-wpdm-pro-subscription. Also, please let us know which feature we can add/improve or support we can give you. Please check and let me know if you have any queries.

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Can you add a custom campaign list and then add. If then it works, there might be an issue with your imported campaign list. Please kindly check.

Thank you

You can make the order Processing to Completed, thus the user may get the download available link to download. Please kindly check.

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I have checked both the orders, you can update the order status by update buuton option for every order. can you please kindly let me know what issue is facing by your clients specifically. Please kindly check and let me know.

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It shouldn’t do this. Just Install and activate plugin from WP-Admin > Plugins section. Please kindly check.

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Have you attached files and publish the package. Please kindly then check from frontend if downloading file working properly or not. Please kindly check.

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You had’t installed the plugin yet. Please kindly download and install Amazon S3 plugin from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, Please kindly check.

Thank you

if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

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Hello Courtney Huber,

Hope you are well. And sorry for the inconvenience. We have fixed the issue. Soon an update is coming. Thanks for your patience.

Thank you and regards

Hello Eric Johnson,

Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

I have update information from our team that, Update will be available soon. thanks for your patience.

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If can be restriction of IPs from your server or similar settings conflict. Please kindly share a package URL to check. Please kindly check.

Thank you and regards