Forum Replies Created
Please you can share the screenshots.
Thank you
Hello Stefano Todisco,
Hope you are well. And sorry for the inconvenience. Please kindly reply in English. Please also share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Hello Siamak,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Hello Marco Barbera,
Hope you are well. Can you please elaborate more on your issue? Have you purchased the Advanced Access Control add-on and not finding the plugin for downloading or you have many sites there you can’t able to find which site the add-on has been installed. Please kindly check and let me know.
Thank you and kind regards
For you requirement, please kindly check this filter doc. https://www.wpdownloadmanager.com/doc/filter-reference/single_file_download_link_label-filters-single-file-download-link-label-of-the-package-before-print-it/. Please kindly check and let me know if it works for you.
Thank you and regards
Hello Mario Röder,
Hope you are well. Thanks for writing to us. Do you want to change each package/file download button label and are you using free or PRO version of WPDM? Please kindly check and let me know.
Thank you and kind regards
Hello joebanks10,
Hope you are well. For cancelling auto-renew please send an order note from your account , Please kindly follow this article, https://www.wpdownloadmanager.com/doc/how-do-i-turn-off-auto-renew-for-my-wpdm-pro-subscription. Please check and let me know if you have more any queries.
Thank you and kind regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.
Thank you again and regards
Hello Chris Carpenter,
Hope you are well. The issue has been fixed in 3.3.27 version. Please kindly clear your site cache. It can have also a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue. Please kindly check and let me know.
Thank you and kind regards
For updating your add-on or plugin please download your plugin from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases,
And update manually from the wp-admin dashboard Plugins > Add New option. I hope, thus it will resolve your issue. For the Download > Settings > Updates option will may not work properly for some server settings. please kindly check and let me know, if you have any queries.
Thank you and kind regards
Hello Glenn Watson,
Hope you are well. You can use Email lock for protecting also sending download link via email, you can check details of other locks here too, https://www.wpdownloadmanager.com/doc/add-new-package/lock-options.
You can also keepDownload Link Expiration Period from settings for more protected. And you can keep attach file directly with your file/package not attaching media or other service storage files, then by URL they can’t be accessed.
For selling products you can use our this add-on, it is free, https://www.wpdownloadmanager.com/download/premium-package-wordpress-digital-store-solution/. It has also comprehensive features. Please kindly check here.
And we don’t limit upload size, what you are seeing it is coming from info. from server. you can adjust upload size from your settings or server as per your needs. Please kindly check.
Thank you
Hello Arianna Bellizzi,
Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you again and regards
Hello Siamak,
Hope you are well. And sorry for the inconvenience. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Please kindly check and let me know.
Thank you and kind regards
If possible, Can you please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Please kindly check now. The update is available with fix.
Thank you
I am talking with our team. I hope there will be an update soon.
Thank you
If this is not your created topic. Please kindly open a new topic thus you can share credentials securedly. Please kindly check.
Thank you
Are you talking about Apply Filter search? For this, I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. And for order by issue, please kindly share the shortcode which you are using thus we can test it further. Please kindly check.
Thank you
I have checked that you have opened a new topic with your issue. I hope you should get the help for your issue. Please kindly check and let me know if you have more queries.
Thgank you and kind regards
I have updated to my team with your info.
Thank you
Please kindly update WPDM PRO to the latest version 6.8.3. I hope your issue should be resolved then. Please kindly check.
Thank you
I have informed to our team for the update.
Thank you
Are you using WPDM PRO recently and is there no packages created from your site? Please kindly check and let me know.
Thank you and kind regards
Yes, install and activate from begin. Please kindly check.
Thank you