Nayeem Riddhi

Sorry for the delay. For now, It has not such option for skipping/not showing the options. But you can keep a feature request here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/, or you can also keep a customization request here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/ or you can also ask me for forwarding the feature request to our team. I hope you have understood.

Thanks for your appreciation.

Can you please share which shortcode you are trying to use? And for file upload issues, I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking it. please check and let me know

Thank you and regards

Hello Jeremy Podger,

Hope you are well. you can check the [wppm_plans ids="1,3,2"] shortcode, for more details and other shortcodes you can check the doc here, https://www.wpdownloadmanager.com/doc/wordpress-pro-membership-shortcodes/. please check and let me know

Thank you and regards

Hello midihead7,

Sorry for the inconvenience again. you can provide the browser console error that appears while loading, you can also provide them with the network responses, the errors come while loading. you shall find them inspect element while loading the browser page. please check and let me know.

Thank you and regards

Hello midihead7,

Hope you are well. And sorry for the inconvenience. Can you please contact the ElementsKit Pro plugin too, because the issue is coming from that plugin? please check and let me know

Thank you and regards

please let me know if the issue has been resolved from your side. your Site Address (URL), WordPress Address (URL) and live URL should be the same. please check and let me know

Thank you again and regards

Hello Daniel Téllez García,

Hope you are well. And sorry for the inconvenience. Can you please share the related URLS? if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?

Thank you and regards

Hello,

I am testing it here, https://wpdmpro.w3eden.com/download/wpdm-test-xls/, it is working properly as expected. I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking. please check and let me know

Thank you and regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.

Thank you again and regards

Can you please share the original file for testing the issue from our testing site? please check and let me know

Thank you and regards

you are welcome.

Thank you and regards

please share the related URL/package URL. please check and let me know.

Thank you and regards

Yes, you should put Allow Access role and category access role for watching the package on the category page. I hope you have understood.

Thank you and regards

Hello Aivaras Gudauskas,

Sorry for the inconveneience. While checking the issue suddenly got logged out. Can you please check and let me know?

Thank you and regards

It can be a database issue, you can create a new package for this issue. I hope you have understood.

Thank you and regards

Hello Acuarel Lab,

Sorry for the inconvenience. Your login credentials are not working. please check.

Thank you and regards

Glad to hear that :). If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, it will inspire us a lot. Thanks in advance 🙂

You can also share the related URL for checking the issue. Please also share the related upload file for checking the issue from our testing site. please check and let me know

Thank you and regards

Glad to hear that :). Hope that Our authority shall check your suggestion. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, it will inspire us a lot. Thanks in advance 🙂

Hello BFM Group Inc,

Hope you are well. Your shared video is not viewable from your reply. Can you please share the link properly? And for the issue, please share the related URL. if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?

Thank you and regards

Hello Aivaras Gudauskas,

Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?

Thank you and regards

Hello Acuarel Lab,

Hope you are well. And sorry for the inconvenience. For categories hierarchy, giving access to a certain category for a particular role you have to set from the edit category option, then you have to make empty for the  Allow Access option or have to give a particular role on it like as I image attached or as usual for the select member option too,

because

Package Access = Package Access + All Category Access = All Visitors + Author = All Visitors

and Package Access = Package Access empty + Category Access(Author) = Author

or Package Access = Package Access(Author) + Category Access(Author) = Author

More details can be found in the below link,

https://www.wpdownloadmanager.com/doc/add-new-package/package-settings/allow-access-access-control-option/

I hope you have understood now.

please check and let me know. If the problem persists you can also share the related URL. if possible, you can also give your temporary wp-admin login details in a private reply for checking the issue.

Thank you again and regards