Forum Replies Created
It is weird. I think it can have a conflict between your plugins or theme. Can I enable/disable plugins for checking or switch theme for checking if there any conflict ? Please kindly check and let me know.
Thank you and regards
Hello Greg,
Hope you are well. And sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Hello axel galan,
Hope you are well. And sorry for the inconvenience. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue.
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Hello Laura Miner,
Hope you are well. And sorry for the inconvenience. Can you please share your payment details or order id details thus i can forward it to our team authority. Please kindly check.
Thank you and regards
Hello Cornelis Bockemühl,
Hope you are well. I think you are facing issue with, you paid for license but it is not activated from your account. Can you please share your payment details or order id details thus i can forward it to our team authority. Please kindly check.
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Does the adjusted code you kept backup in your theme or any plugin that overriding the shortcode appearance? Please kindly check and let me know.
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It is working properly from our testing site. The issue also not claiming by other users. Can i check the issue for enabling/disabling plugin or switching theme? Please kindly check and let me know.
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Can you use our latest version add-on now? You can keep backup the add-on now what you are using. And please check and let me know if the latest version add-on shortcode works properly and fulfill your requirements. Please kindly check.
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Shall i check enabling/disabling plugin or switching theme for checking if there any conflict? Please kindly check.
Thank you
If you are facing issue with featured image. The image is not properly attached. Please kindly check and let me know.
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Hello sara Cicchinelli,
Hope you are well. And sorry for the inconvenience. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Please kindly check and let me know.
Thank you and kind regards
I have checked some packages. Those thumnails are coming properly. Can you please kindly let me know which packages causing the issue? Please kindly check and let me know.
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Can you please kindly share the CSV file too that you are using for bulk import? Please kindly check and let me know.
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You can upload images here, https://imgbb.com/ and share the links. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
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Can you please elaborate on WP-downloader? Please kindly share some screenshots and the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…
Thank you again and regards
Hello Joanne Baik,
Hope you are well. And sorry for the inconvenience. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…
Thank you again and regards
Have you took customization service from us? Please kindly let me know also share the order id details thus I can forward it to our team authority. Please kindly check and let me know.
Thank you and regards
You are welcome
You can edit your page template for removing whole package download option and keeping only single file download. Please kindly check.
Thank you
It was shortcode issue, not individual downloads. Yes you have to give login=0, if you want to give access to all visitors. Please kindly check and let me know if you have any more queries.
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I have tested this package, https://graichen.de/download/attblime-anleitung-deutsch/, it is working properly as expected. Can you please kindly elaborate which packages? Please kindly check.
Thank you
Ok, i have got access. Please kindly share the issue related packages URLs. Please kindly check.
Thank you
Please kindly share the related URL for checking. Also please reactivate login credentials for checking. Please kindly check.
Thank you