Forum Replies Created
Hello Cathexis Technologies,
Hope you are well. For Amazon S3 cloud storage, the lock options will affect only the main download button. Individually file list download lock option will not work. please let me know if you have more queries.
Thank you and regards
Hello Diana Golea,
Can you please let me know, how looks like my reply from your side? please check and let me know
Thank you and regards
If any issue remains we should fix that as soon as possible. Can you please let me know what issue you are facing? please check and let me know
Thank you and regards
Generally, you can edit/clone any of your templates from Downloads > Templates section. However, for filtering among downloads, you can check our this add-on demos, here we also provide filtering,
we also provide custom upgrade services.
please check and let me know
Thank you and regards
Hello Diana Golea,
Hope you are well. And thanking you for writing to us. you can explore the page templates which you are using from Downloads > Templates section. you are also able to create/clone/edit your existing templates as I image attached,
you are also able to put your custom CSS from the edit section and CSS section as I image attached,
please check and let me know
Thank you and regards
Thank you Mattia writing to us. We are not familiar much with your plugin. Can you please contact with your ACF plugin support too. I hope you should get the help. Please check and let me know
Thank you again and regards
Hello Mattia,
I have checked that, you are using another ACF plugin, it is not our ACF plugin. For filtering properly, you have also connect the package metadata properly. If the metadatas not connected properly, filter will not work as expected. I hope you have understood.
Thank you and regards
Hello Mattia,
Can you please share the related URL and which PHP file is responsible for the functionality? if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Hello Mattia,
Hope you are well. And sorry for the inconvenience. You have created custom fields that are associated with our plugin. Can you please let me know, if have you taken custom services from our Customize service? please check and let me know
Thank you and regards
Hello Francesco,
Please check the all features of our pro plugin from here,
I hope those will fulfill your requirements. please check and let me know
Thank you and regards
Hello Patty Greene,
Hope you are well. Can you please check our other shortcodes too from here,
For displaying downloads via category, you can also check these shortcodes too,
https://www.wpdownloadmanager.com/doc/short-codes/
please check and let me know
Thank you and regards
Hello Lethal Clarke,
Hope you are well. Are you searching for such an add-on for adding blocks in Gutenberg?
please check the above add-on and let me know
Thank you and regards
Hello Lacy Short,
Hope you are well. And sorry for the inconvenience. please share the error message and also the related URL. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Hello USMAN AHMAD,
Can you please check creating a new package, and attach the file to it? As you have updated your WPDM PRO plugin to the latest version, can you please also update your additional add-on to the latest version? I also think it may be a conflict between your plugins or theme. can you please enable/disable other plugins for checking, You may also switch the theme to another for checking. please check and let me know
Thank you and regards
Hello Stacey Gibbs,
Sorry for the inconvenience. We are checking the issue and already forwarded the issue to our team developers. Thanks for your appreciation.
Thank you again and regards
Glad to hear that :). If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
The link template section is available in the package settings for the PRO version only. I hope you have understood.
Thank you and regards
Hello marwanist12,
The link template section is available in the package settings for the PRO version. You shall able to get your purchased plugins/add-ons from here,
Please check and let me know
Thank you and regards
I have checked your issue. you are using the free version. Please download your PRO version from here,
Please check and let me know
Thank you again and regards
Hello marwanist12,
Hope you are well. Are you using the free version? if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Hello Francesco,
Hope you are well. Yes, It is possible. You can restrict downloads by any role. For more details, you can check the doc here,
https://www.wpdownloadmanager.com/doc/add-new-package/package-settings/
Specifically, you can also check the Allow Access option details here,
https://www.wpdownloadmanager.com/doc/add-new-package/package-settings/allow-access-access-control-option/
Please check and let me know
Thank you and regards
Hello Andreas Weimann,
Hope you are well. For updating the WPDM plugin, Please simply click the Save Settings again for the license key option from Downloads > Settings > License, and then please update the plugin from the wp-admin > plugins panel.
For saving settings again for the license key option from Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated, hope that, it will solve your issue.
If still, the problem exists then you can also manually update the plugin
Thank you and regards
Hello Aaton Cohen-Sitt,
Hope you are well. Can you please elaborate more on your issue? please share the related URL. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards