Nayeem Riddhi

Please share the related URL, where you want to apply an active shortcode, if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

For now, you can use the server file browser instead of the media library file selector. I hope you have understood. please check and let me know

Thank you again and regards

Hello Jahanur Miah,

I hope I have understood your issue. Choosing from the Select From Media Library/ URL option, By default, it will do so. You can also choose the other option too. When you attach files from the media library/URL as a URL WPDM simply redirects to that URL when a user clicks on the download button, but when you upload a file directly or attach a file from the server as a server path, WPDM handles the download process and so there it can decide whether the file will open in browser or force download. So, if your file is already in the media library, and you want them to download instead of open in the browser, please attach those files using the server file browser instead of the media library file selector. please check and let me know

Thank you and regards

Hello Jahanur Miah,

Can you please elaborate on third third-party PDF URL, please share the related URL, and you can also share related screenshots, if possible, please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

Hello martin,

Hope you are well. Can you please check the options from Downloads > Settings > User Interface as I image attached,

You can change the color, and switch the download button appearance from this section. please check and let me know, if it helps you.

Thank you and regards

Hello Jahanur Miah,

Hope you are well. Can you please check this option from Downloads > Settings > General > Open in browser as I image attached if it is on or off,

please check and let me know

Thank you and regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.

Thanks for your appreciation and regards

Sorry for the inconvenience. please check now, I have adjusted with some CSS like the below fromAppearance > Customize > Additional CSS section

.w3eden .badge {
	width:auto;
	height:auto
}

please check and let me know

thank you and regards

Sorry for your inconvenience. please tell me what background color you want for those attributes. if possible, can you please, give your temporary wp-admin login details in a private reply to adjust the issue?

Thank you and regards

For the single-wpdmpro.php file, you can copy your theme single.php file. For necessary content showing you can also follow other theme single.php files too. please check and let me know, if you have more queries.

Thank you and regards

Hello Joyce Lee,

I have checked your issue. The issue is created from your theme. After switching the theme to another, it is working properly. The download sections are coming properly. You can also adjust the download page appearance by creating single-wpdmpro.php in your past active theme. please check and let me know

Thank you again and regards

please share the username and also the related URLs.

Thank you and regards

Hello Joyce Lee,

Hope you are well. And sorry for the inconvenience. please share the related URL. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

Hello Scott,

Hope you are well. Can you please let me know have you purchased this add-on too,

WordPress PDF Viewer

if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

Hello Diana Golea,

I think the imgbb.com site has been restricted from your hosting or location. you can use a VPN to watch the images. please check and let me know, if you have any queries.

Thank you and regards

Hello Cathexis Technologies,

Hope you are well. For Amazon S3 cloud storage, the lock options will affect only the main download button. Individually file list download lock option will not work. please let me know if you have more queries.

Thank you and regards

Hello Diana Golea,

Can you please let me know, how looks like my reply from your side? please check and let me know

Thank you and regards

If any issue remains we should fix that as soon as possible. Can you please let me know what issue you are facing? please check and let me know

Thank you and regards

Generally, you can edit/clone any of your templates from Downloads > Templates section. However, for filtering among downloads, you can check our this add-on demos, here we also provide filtering,

WPDM Directory Add-on

we also provide custom upgrade services.

please check and let me know

Thank you and regards

Hello Diana Golea,

Hope you are well. And thanking you for writing to us. you can explore the page templates which you are using from Downloads > Templates section. you are also able to create/clone/edit your existing templates as I image attached,

you are also able to put your custom CSS from the edit section and CSS section as I image attached,

please check and let me know

Thank you and regards

Thank you Mattia writing to us. We are not familiar much with your plugin. Can you please contact with your ACF plugin support too. I hope you should get the help. Please check and let me know

Thank you again and regards

Hello Mattia,

I have checked that, you are using another ACF plugin, it is not our ACF plugin. For filtering properly, you have also connect the package metadata properly. If the metadatas not connected properly, filter will not work as expected. I hope you have understood.

Thank you and regards

Hello Mattia,

Can you please share the related URL and which PHP file is responsible for the functionality? if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards