Nayeem Riddhi

Hello ItalC,

Hope you are well. And sorry for the inconvenience. Please share the related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Please adjust access settings too as I image attached if the appearance issue arises,

Now the GB voor brussen is coming here, https://www.ligaautismevlaanderen.be/tschap/groepsbg/. Please check and let me know, if you have any issues.

Thank you and regards

Please share the related URL, if any issue persist. Let me know if you have any queries.

Thank you and regards

I have checked your some of packages package settings. The Allow Access for default value seems working as expected for those packages. However, For categories hierarchy, giving access to a certain category for a particular role you have to set from the edit category option, then you have to make empty for the  Allow Access option or have to give a particular role on it like as I image attached or as usual for the select member option too,

because

Package Access = Package Access + All Category Access = All Visitors + Author = All Visitors

and Package Access = Package Access empty + Category Access(Author) = Author

or Package Access = Package Access(Author) + Category Access(Author) = Author

More details can be found in the below link,

https://www.wpdownloadmanager.com/doc/add-new-package/package-settings/allow-access-access-control-option/

I hope you understand now.

please check and let me know if you have any queries.

Thank you and regards

It needs for you to take customization service from us for implementing the request. you may knock here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/ with your requirements. please check and let me know.

Thank you and regards

I have again forwarded your requests to our team authority. Sorry for the delay.

Thank you again and regards

Hello Rudi Samyn,

Sorry for the delay. For your issue of no subcategories menu in the sidebar, please adjust the access option from the edit category as I image attached, and for the no downloads issue, please add init=1 in your shortcode parameter,

Thus, I hope all of your issues will be resolved. BTW, I have also adjusted for this from some of your categories and the outreach page. please check and let me know.

Thank you and regards

I have adjusted the shortcode code. Please check now, https://freemasonscc.org/media-releases/. I have adjusted the wp-content\plugins\download-manager\src\Package\views\all-packages-shortcode.php file in the 346 number line for case 'page_link'. And also backup the file in your active child theme in download-manager folder. please check and let me know, if you have any queries.

Thank you and regards

please, give your temporary wp-admin login details in a private reply to adjust the issue.

Thank you and regards

Hello Mike,

Hope you are well. Thanks for writing to us. I have checked that, the topic has been marked as resolved already. Has the problem been resolved on your side? please check and let me know

Thank you and regards

Hello russell cantu,

Hope you are well. Thanks for writing to us. For LANGUAGE and COUNTRY categories there may need customization of code. you may need to place a customization service order here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. Please check and let me know, if you have any queries.

Thank you and regards

The shortcode is working properly from our demo and testing site both end, please check from your live site too,

https://try.wpdownloadmanager.com/advanced-search-left/

https://wpdmpro.w3eden.com/archieve-filter-2/

please check and let me know if you have any queries.

Thank you and regards

Please share the related URL. if possible please give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Hello Norberto Chio,

Hope you are well. Can you please elaborate more on your issue? which shortcode you are using, you can also share the related URL. if possible you can also give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Hello,

I have found the issue. The conflict disappears when switching the theme to another theme. I think from your active theme there is a script that makes the conflict. I have searched from your theme option, but no settings were found. please check, you can also contact your theme support. please check and let me know, if you have any queries more.

Thank you and regards

Hello Simon Pierce,

Hope you are well. Thanks for writing to us. Can you please elaborate more on your requirements, do you want for wpdm_all_packages shortcode title field will be adjusted for download link when it will click. please check and let me know.

Thank you and regards

I think it may have a conflict between your plugins or theme style/scripts. Am I able to enable/disable other plugins for checking, also may need switch theme to another for checking. Or you can also check this operation. please check and let me know.

Thank you and regards

For Featured Image, etc they are also reside in wp-content/uploads. You can also copy them from old site to new site. please check and let me know, if you have any issues more.

Thank you and regards

Hello abbottaerospace,

Please copy the files from your old site wp-content/uploads/download-manager-files files to the new wp-content/uploads/download-manager-files folder. I hope then it should work fine. please check and let me know.

Thank you and regards

Hello Paweł Wojewodzic,

Can you please open a separate ticket for your issue, please? We shall check that for you.

Thank you and kind regards

Hello Editoriale San Paolo S.r.l,

Hope you are well. Thanks for writing to us. Updating payment information is possible when your orders expire. And for the username, you can’t change it directly now from your edit profile section. I hope you have understood. please check and let me know.

Thank you and regards

Hello LICEO CLASSICO GIROLAMO BAGATTA,

Hope you are well. And sorry for the inconvenience. Please share the related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Hello abbottaerospace,

Hope you are well. WPDM attached files are generally stored in the wp-content/uploads/download-manager-files directory. If your files are showing attached for the packages. please check your files are available or not on that directory. Otherwise, if possible, please, give your temporary wp-admin login details in a private reply to check the issue. please check and let me know.

Thank you and regards

I have checked your issue. The CSV file from Subscribers should work fine. You can remove the date column from your exported CSV file, because, it is not a mandatory column for importing into convertkit. Thus, I hope it will resolve your issue. please check and let me know.

Thank you and regards

For that, for now, you can take our customization services, https://www.wpdownloadmanager.com/download/custom-upgrade-service/ here. Also, you can keep a feature request here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. Please check and let me know.

Thank you and regards