Forum Replies Created
Hello Patrick Höchst,
Hope you are well. Please kindly share the order id details for which you have been double charged. Please kindly check.
Thank you and regards
It is working properly on our testing site, https://wpdmpro.w3eden.com/download/individual-search-test/. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. Please kindly check and let me know.
Thank you and kind regards
Hello axel galan,
Hope you are well. And sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Please check now, it is working properly as expected, https://tmnascommunity.eu/wp65/download/vuetorrent/. Please kindly check.
Thank you
I have told earlier, the saving of custom fields is working properly from my testing site. I think it may have a conflict between your plugins or theme. Am i able to disable one by one other plugins for testing if there any conflicts. Also i can switch the theme to another for checking. Please kindly give your temporary wp-admin login details in a private reply for checking the issue. Please kindly check and let me know.
Thank you and regards
It is working properly from our testing site, https://wpdmpro.w3eden.com/wpdm-all-packages-shortcode/. For backend settings section it is working properly I have checked now. For shortcode display, can I check your plugins or active theme conflict by disabling/enabling them? Please kindly check.
Thank you
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…
Thank you again and regards
Hello Austin Lindsay,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Sorry for your inconvenience. I have forwarded for your message for the issue to our developer.
Thank you
Hello Thomas Gerber,
Hope you are well. I have checked that the topic has been marked as resolved. Has the problem been resolved on your site ? Please kindly check and let me know.
Thank you and kind regards
Please kindly related URLs. Before that, I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. Please kindly check and let me know.
Thank you and regards
Hello delynx,
Hope you are well. And sorry for the inconvenience. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Please kindly check and let me know.
Thank you and kind regards
For changing downloads preview you can use the shortcode template parameter, you can also add css, html as per your requirements to the template editor section. Please kindly check and let me know.
Thank you and kind regards.
Hello Helene Daffe,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
I have checked through many categories also refreshing the page again but it seems for me everytime the template is same always. Can you please again check and let me know?
Thank you and regards
You may replied this topic after 4 month. Please kindly elaborate on your issue. If possible, please kindly give your temporary wp-admin login details in a private reply for checking the issue. Please kindly check.
Thank you and kind regards
For adding any new feature or advance feature implementation, you can keep a request here for your requirement, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. Thus our team may look into it and implement for the next released versions. Please kindly check.
Thank you
Hello Andi,
Hope you are well. Can you please kindly share the issue related URLs thus I can check the issue in more details. The video I am trying to access it is not downloading also not opening in the browser. Please kindly check.
Thank you and regards
Glad to hear this. Please never hesitate if you face any issue with WPDM.
Thank you and regards
You are welcome.
Thank you
The issue has been fixed with the latest version WPDM Pro(6.8.8). Please kindly update your version.
Thank you
Hello Olomedia,
Hope you are well. And sorry for the inconvenience. I have tested the issue in our testing site. It is working properly as expected. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Really sorry for your inconvenience. I have again forward it to our related team authority for the issue. Please kindly check and let me know if you have any question more.
Thank you
The plugin has been updated on your site, The issue has been fixed. Please kindly check.
Thank you
Yes possible, for that, please kindly knock here with your requirements, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. Please kindly check and let me know.
Thank you and regards