Forum Replies Created
Please collect your license key following the doc from here, https://www.wpdownloadmanager.com/doc/settings/license/. And do the process again, I hope it will resolve your issue. Please kindly check and let me know.
Thank you and regards
Please share the related URL. If possible, also please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Hello Cornelis Bockemühl,
Hope you are well. Thanks for writing to us. I think your other issues have been resolved without Advanced Access Control add-on update.
For updating the WPDM PRO plugin, Please simply click the Save Settings again for the license key option from Downloads > Settings > License, and then please update the plugin from the wp-admin > plugins panel.
For saving settings again for the license key option from Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated,
For updating WPDM add-ons, please download your plugin from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases,
And update manually from the wp-admin dashboard Plugins > Add New option. I hope, thus it will resolve your issue. For the Download > Settings > Updates option will not work properly for some server settings. please check and let me know, if you have any queries.
Thank you and regards
I have come forward with information that the document preview is displaying using the Google Doc Previewer. The appearance of the preview depends entirely on the connection between the user’s server and the Google Doc Previewer. We can’t fix anything here, since, it completely depends on Google Doc Viewer. However, for better preview and performance you can also use our this add-on, https://www.wpdownloadmanager.com/download/wordpress-pdf-viewer/. Please kindly check and let me know.
Thank you and kind regards
For preview of Single Category page, you can control it from your Category Edit > Category Page Template section as I image attached,
Please check and let me know.
Thank you and kind regards
You may activate your cache plugin. However, We are checking the issue and I have already forwarded the issue to our team authority. Thanks for your appreciation.
Thank you again and regards
I think for preview of doc_preview inconsistency may coming for your cache plugin. You can also exclude download pages from cache, thus you may get better performance from now. Please kindly check and let me know.
Thank you and kind regards
Hello Rita,
Hope you are well. Thanks for writing to us. Can you please let me know if you are talking about Downloads > Categories > View Of a Single Category or any shortcode appearance that you are using? Please check and let me know.
Thank you and kind regards
Hello REGINA NJUGUNA,
Hope you are well. Thanks for writing to us. Can you please try with your shortcode order="ASC" for your latest upload sorting? Please check and let me know then
Thank you and kind regards
Hello Francesco Dell’Anna,
Hope you are well. Thanks for writing to us. Can you please elaborate on configured the DOC Preview template on several PDF? Please share your issue related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
The files you are sharing none of them specifically saying only about download-manager plugin. They are saying about the memory addresses of your used services, here WordPress core service wp-includes showing much errors, bb-plugin, wpdm-pdf-viewer, astra have also significant errors. Can you please more specific about download-manager plugin? You can’t blindly blame only download-manager with the error logs. please I request you also checking your logs for see the details. I hope then you will be more updated. please kindly check and let me know.
Thank you and kind regards
Sorry for your inconvenience. We are here to support you with any inconvenience. However, can you please share the crash report related our plugins. Or CPU usage statistics that showing high CPU using by our plugins compared to others, thus I can forward it to our team authority with the document. I hope you have understood. Thanks for your appreciation.
Thank you again and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Please check now. I have added the below CSS in your WP-admin Dashboard > Appearance > Customize > Additional CSS section,
.wpdmap-card-filter .card-footer{
display:none !important;
}
.wpdmap-card-filter:nth-child(2){
display:none !important;
}Thus it is working as expected. please check and let me know.
Thank you and regards
if possible, please, give your temporary wp-admin login details in a private reply to adjust the issue.
Thank you and kind regards
If you are using WPDM PRO version the name should be here All Packages as I attached image here, Otherwise in the free version it should be All Files,
please check and let me know.
Thank you and kind regards
For file_list there is an option available for file search. However, with general search option, You can’t able to search attached file names, but you can search the package name, please make a relationship between the file name and the packages, thus any visitor could find their desired packages or files. Please let me know, if you have any question more.
Thank you and kind regards
For this page, https://linceiscuola.soluzione365.it/fondazione-lincei-scuola/archivio-modulistica-2/ loading the packages first browser load , please add the init=1 parameter in your shortcode. And for serach option, it will work for your packages name , attach file names will not come for search result. I hope you have understood. Please kindly check and let me know.
Thank you and regards
Are you using WPDM free version? Does the menu is Downloads > All Fils, please confirm on it for better understanding.
Thank you and kind regards
Hello Andrea Rossi,
Hope you are well. Thanks for writing to us. Can you please let me know, are you talking about attached files to appear in the search result? Please check and let me know.
Thank you and kind regards
Sorry for the inconvenience. We are checking the issue and I have again forwarded the issue to our team authority. Thanks for your appreciation.
Thank you again and regards
Glad to hear this your problem has been resolved. If you get some moments and if you like our plugin as well as support, can you please give us a 5* here. It will inspire us a lot.
Thanks.
If you are using Gutenberg block editor you can search and select the packages and adjust it with your requirements. please check and let me know. If the issue still persists please share the related URL and if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
If you are using gutenberg blocks you can try this add-on, https://www.wpdownloadmanager.com/download/gutenberg-blocks/, please check and let me know.
Thank you and kind regards