Forum Replies Created
I do not have direct access to support@wpdownloadmanager.com. I hope our team authority will check this. please let me know if you have any queries more.
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Hello Caston Mashanda,
Can you please let me know, where you have found the shortcode, [wpdmpro-custom_filter]? you have posted a reply with your site credentials in public, however, I have just made the reply private. please check and let me know.
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Hello,
Please let me know if I can help you with any issue. Please check and let me know.
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You are not using any translation plugin now. Please check and let me know.
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PDF Viewer for PDF files are working properly now, https://resources.advisorsexcel.com/resource/wpdm-test/. Can you please tell the time period when the issue appears? And for other slow query and log issue can you please share the PHP log error details that i can forward it to our developers. please check and let me know.
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Please check now. I had to deactivate and activate again for private message plugin for resolving the issue. please check and let me know.
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Your login credentials are not working. Can you please check?
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Hello Christian,
Hope you are well. And thanks for writing to us. It is not a translatable string or text, it is a template tag for creating download links of the packages. I hope you have understood. please check and let me know, if you have any more queries.
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Ok, not any sorry, feel free to ask if any issue appears with your purchased product.
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Really sorry for any inconvenience. The refund policy is applicable for all users, how can we differ only with you? You see the product, you see the features, you see the details, everything is available, how can you tell now you have been cheated. It is not fair. I am here to solve any of your issues and support you. I hope you understand now.
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No, we don’t offer money back if our products work properly. You saw the details and features where you are purchasing the main plugin, https://www.wpdownloadmanager.com/pricing/. And for your shortcode[wpdm_archive_filter items_per_page="10" template="default" cols=1], you have also seen that it is another plugin, https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/. I hope you have understood now.
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Please check the available shortcodes for the Download Manager PRO plugin here, https://www.wpdownloadmanager.com/doc/short-codes/. And this is another plugin and add-on for the Download Manager plugin https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/, which you can buy if you wish. The free add-ons are also available here, https://www.wpdownloadmanager.com/downloads/free-add-ons/. please check and let me know, if you have any queries.
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You again not understanding, [wpdm_archive_filter items_per_page="10" template="default" cols=1] this shortcode depends on this add-on, https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/. Do you understand? please check and let me know.
Thank you
The directory add-on plugin again missing from your site. It is not installed and activated on your site. please check and let me know.
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Please share your issue related URL and please activate your login credentials for checking the issue.
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The issue has been resolved. We shall update the plugin soon with the fix. Thanks for your appreciation.
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Sorry for any inconvenience. you were searching [wpdm_archive_filter items_per_page="10" template="default" cols=1] shortcode why was not working. I told you it depended on the directory add-on. I hope you also checked the shortcode and its demo. You purchased the add-on with your will. I hope you have understood. please check and let me know if you have any queries.
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I have checked here, the PDF Viewer is working properly as expected here, https://resources.advisorsexcel.com/resource/wpdm-test/. Can you please check and let me know more about your issue? please check and let me know.
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I think for private message plugin broken issue is related to conflict with other scripts. I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking. Please check and let me know.
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I have tried here with another PDF file, it is working properly as expected here, https://www.freesocialcarelearning.co.uk/download/wpdm-test/. Is there any issue with your PDF file? please check and let me know.
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Our team authority already checking the issue. Sorry for the delay.
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Which translation tool you are using for your site? Please check and let me know.
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Sorry for the inconvenience. if possible, please, give your temporary wp-admin login details in a private reply to check the issue
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Sorry for the inconvenience. if possible, please, give your temporary wp-admin login details in a private reply to check the issue
Thank you and regards
Can you please elaborate more on your issue and also share the related URL? PDF Stamper here working properly as expected, https://www.freesocialcarelearning.co.uk/download/wpdm-test/. Please check and let me know.
Thank you and kind regards