Forum Replies Created
The issue has been fixed. Please kindly wait for an update. Thanks for your appreciation.
Thank you and kind regards
The download is working properly. I have tested here, https://staging.heskins.com/download/h3512-surface-primer-no-toluene/. Can you please elaborate on wp-login.php instead of your systems /my-downloads/ ? Please check and let me know.
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Your download not working because while pressing download button this error appears in the console as I image attached
And this error appears because you have two different protocol in your website, please check my attached image,
They need to be same. please check and let me know.
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The page needs to login , if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
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How you are trying to edit the link? Can you please give example , do you want open download in a new tab or flat URL link? please check and let me know.
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Hello Larry Longton,
Hope you are well. And sorry for the inconvenience. I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch theme to another for checking if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
It is working in my mobile too. Please check my attached mobile image
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Sorry for the inconvenience. We are checking the issue again and I have already forwarded the issue to our team authority. Thanks for your appreciation.
Thank you again and regards
The logo is coming properly for your file/package, please check my attached image,
please kindly check and let me know.
Thank you and regards
Are you talking about title parameter for [wpdm_all_packages] shortcode opening a new tab? Please check and let me know.
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For [wpdm_tree] shortcode for sorting you can try cat_orderby it’s value (‘name’, ‘slug’, ‘term_group’, ‘term_id’, ‘id’, ‘description’, ‘parent’) and cat_order ( asc, desc) parameter for sorting categories. You can also set orderby( title, date, modified ) and order ( asc, desc). Please check and let me know. And for click on a PDF in the tree view, a detailed view opens issue, it is what it is now. You can use newwin=1 for opening the details page in a new tab. And download instantly it may require customization the code, you may knock here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/ or keep a feature request here too, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. Please check and let me know.
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Can you please share the related URL where the mail will come to my email account. I am checking with Everest form, but the mail is not coming as expected. please check and let me know.
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Have you backup any code in your theme for email-lock-form.php file? It is indicating your theme backup file wp-content/themes/aprea/download-manager/lock-options/email-lock-form.php on line 10. Please adjust it with the latest version. It may causing the issue. please check and let me know.
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Please update your copy to 6.5.4 latest version. I hope then it will resolve your issue. please check and let me know.
Thank you and kind regards
You can change the image format too. However, here also I am checking from windows OS. you can check with Live Forms plugin too. please check and let me know.
Thank you and kind regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Hello Jefferson Enriquez,
Hope you are well. Thanks for writing to us. Can you please let me know which version of WPDM PRO you are using? please check and let me know.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Your shared screenshot is not working. However, can you please elaborate more on your issue and requirements? please check and let me know.
Thank you and regards
I have just tested from a test file with live forms here, https://pipstrend.com/download/wpdm-test/, it is working as expected. please check my attached image too,
please check and let me know.
Thank you and regards
I am not talking about the logo issue. Previous issues will be fixed in the upcoming version. Can you please let me know does the logo issue appeared in the user mail? please check and let me know.
Thank you and regards
Hello,
WPDM PRO has the last update on 6.5.4 – May 21, 2024. You may wait for the next update for the fixed version of your issues. I hope you have understood. And can you please let me know, are you claiming a new issue and logo of the email template as I image attached,
please check and let me know.
Thank you and regards
Hello Emily Griffin,
Hope you are well. And sorry for the inconvenience. Are you trying to reset your password? please check and let me know.
Thank you and kind regards
Can you please let me know which template you are talking about? you can also attach a screenshot. please check and let me know.
Thank you and kind regards
For this appearance and shortcode, you need to use this add-on, https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/. Please check and let me know, if you have any queries.
Thank you and regards