Forum Replies Created
Ok, checking Now.
Yes, I am talking about the top search field. Can you please try individually with our shortcode? I hope it will work fine then. Please kindly check and let me know.
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You can try the general options as I image attached,
Please kindly check and let me know.
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Hello,
I have told you earlier, I think the two search field may causing the issue. Please kindly check individually for WPDM search shortcode, it will work properly for you. Please kindly check and let me know.
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Hello,
Your site is not reachable right now. Please kindly check, And Regarding this name issue –download-manager. We didn’t changed anything there.
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Hello Alex Li,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
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I got your issue now. The appearance has been restricted for any custom role, they will not show like as the admin role. Do you want the menu access for your custom role? Please kindly check and let me know.
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Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you and kind regards
Hello Nick Baron,
Hope you are well. And thanks for writing to us. For now, we have not any Breakdance builder add-on. However, you can also place a custom request here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/, for your requirements. And shortcodes for category display, can you please share which shortcode you are using? Please kindly check and let me know.
Thank you and regards
Hello Chelsea Profit,
Hope you are well. Thanks for writing to us. You may need to buy a new license for WPDM PRO.
However, if you have a valid license key, for updating the WPDM PRO plugin, Please simply click the Save Settings again for the license key option from Downloads > Settings > License, and then please update the plugin from the wp-admin > plugins panel.
For saving settings again for the license key option from Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated. Please kindly check and let me know.
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I have forwarded your update to our developer. Thanks for your appreciation.
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We have manually updated the plugin on your site. Please kindly check and let us know.
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Hello Digital Team,
Hope you are well. Thanks for writing to us. For issue #1, Can you please share the related URL for checking the issue further? Please kindly check and let me know.
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Please kindly set the options for checking what errors are coming as I image attached previously for our developer. Please kindly check and let me know.
Thank you and regards
You are welcome. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
We have fixed the issue for the next update. Thanks for appreciation.
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Please wait for some time. It might take a few days to a few weeks for Google to fully index for the new URLs. I hope you have understood. Please kindly check and let me know.
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I have logged in with one of your credentials, but it is showing as I image attached now,
Please kindly check and let me know.
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I have tested creating a new admin in our testing site, with old admin I can still work with All Messages tab option from wp-admin backend, can you please elaborate more on your issue? Please kindly check and let me know.
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If you are using Pay with credits, they may need site balance not payment gateway, can you please elaborate and let me know?
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Are you searching for this option Allow search engine to index attached files as I image attached,
Please kindly check and let me know.
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Sorry for the inconvenience. We are checking the issue and I have already forwarded the issue to our team authority. Thanks for your appreciation.
Thank you again and regards
Hello,
I am back information from our developer that, please kindly deactivate and delete WPDM main plugin and please again install > activate the WPDM plugin, if the issue gets resolved. The setting again has been reset, please kindly set these options for checking what errors are coming as I image attached,
Please check and let me know.
Thank you and kind regards
Hello TechyGeeksHome,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
We shall update you if the issue gets resolved.
Thank you and kind regards