midihead7

Here is a console error that I see which appears to be related to the issue. This error is not there when running Download Manager 5.3.0. I’ve seen someone else reporting the same problem recently. The issue didn’t start until I updated Download Manager to version 5.3.2. I’m guessing that there is an update needed for WPDM Amazon S3 to fix compatibility. snipboard.io/QZibsG.jpg

Thank you very much. Will this fix be included in the next update so that I can have this fixed on my live site?

Clicking the Attach option does work but clicking on a filename to attach a file no longer works as it did before. @Shahjada told me that the filename links will be removed in the next version which will prevent further confusion. Thanks.

Thank you. I’ll test it out when I return to the office. Will this fix be included in the latest version of WPDM Amazon S3 for everyone? I’ll need to update my live site too.

YES, this happens consistently with buckets with other names as I demonstrated in my OTHER ticket). My credentials are STILL WORKING.

I do not appreciate the runaround that I am getting from you. I keep having to explain the same thing over and over yet you don’t seem to understand or you are intentionally trying not to help me. You keep responding in this ticket when I asked you to respond in the OTHER TICKET. I have spent many hours on this and you keep running me in circles. I have proven that IT ISN’T A PERMISSIONS ISSUE in the last video I provided in my OTHER TICKET! No one from the Download Manager support team has even logged into MY site since October 9th (I just tried the credentials and they still work as before). IF you would watch the last video in my other ticket, you would understand the issue and the fact that it is related to the number of files that your software can handle from Amazon S3 and not a permissions issue at all.

The reason it is working “on your end” is because you have not replicated the number of files that I have in my AUDIO FILES folder. As my last video shows, as long as I don’t add too many files in folders in the WHMEDIACENTRAL2 bucket (or any other bucket), the other folders in the bucket appear as they should. If I add too many files in any folder in that bucket or any other bucket, then it prevents the rest of the folders from displaying and being accessible through WPDM Amazon S3. My video clearly shows this. I have also said many times that the older versions of Download Manager and WPDM Amazon S3 don’t have this issue at all. If this was a permissions issue, this issue would exist in the older versions of your software.

You said that you would pass my ticket on to someone else but you have not. I DEMAND THAT YOU ESCALATE MY OTHER TICKET TO SOMEONE ELSE HIGHER UP IN YOUR SUPPORT TEAM.

@nayeem_riddhi, I am still waiting for a response from @Shahriar or someone in advanced support or development to address the latest updates that I have provided.

My credentials work fine to interact with all other buckets and folders in my Amazon S3 account. I have shown you that my permissions are correct and that they match for the AUDIO FILES and VIDEO FILES folders. I have also tried changing permissions in the Access Control List for the whmediacentral bucket to be public and tried adding and removing Bucket policies but the results are always the same. Your demo video showing you accessing Amazon S3 on my site was using your own S3 account, not mine.

As I’ve said several times before, I have no problems accessing all folders in the whmediacentral bucket using OLDER versions of Download Manager and WPDM Amazon S3. I only have issues with this bucket’s folders on

. How can it possibly be a permissions issue in my Amazon S3 account when the older versions work fine with the same read and write permissions??

I do not have any caching enabled on my staging site currently or on my server. Is there some kind of cache in your software that I can clear in one of my site’s directories or something that can be edit in my database that could resolve this issue?

I am getting very close to discontinuing the renewal for your software and will probably switch to something else. I am quite unhappy with your refusal to escalate my ticket to higher tech support. @Shahriar used to regularly help me and was great at resolving issues fairly quickly. Please escalate this ticket to him or someone more advanced in support as soon as possible.

Please reply with an update on the existing issue as soon as possible. Thank you.

The code to restore my link and page templates appears to have worked. Thanks for that and for clarifying the proper syntax.

The display of my VIDEO FILES folder still needs to be escalated to advanced support to be addressed and resolved. Since I can see and access the VIDEO FILES folder with WPDM Amazon S3 version 2.7.8 active but I can’t see and access it under version 2.8.1 or higher, this can’t be a permissions issue on my VIDEO FILES folder. Here is are screenshots of my permissions for the AUDIO FILES and VIDEO FILES folders which show that the permissions are exactly the same for both folders:

VIDEO FILES permissions – https://snipboard.io/2iDTXs.jpg
AUDIO FILES permissions – https://snipboard.io/kqvbRi.jpg