midihead7

When should I expect the released fix for the double-entry issue? I am still only seeing WPDM Amazon S3 version 2.9.1 as the one that is available for download. Thank you.

Please reply promptly. The developers really need to improve their quality control before releasing updates as we have been having issues with every new release which always ends up being a bug in the software. Thank you.

Here is a console error that I see which appears to be related to the issue. This error is not there when running Download Manager 5.3.0. I’ve seen someone else reporting the same problem recently. The issue didn’t start until I updated Download Manager to version 5.3.2. I’m guessing that there is an update needed for WPDM Amazon S3 to fix compatibility. snipboard.io/QZibsG.jpg

Thank you very much. Will this fix be included in the next update so that I can have this fixed on my live site?

Clicking the Attach option does work but clicking on a filename to attach a file no longer works as it did before. @Shahjada told me that the filename links will be removed in the next version which will prevent further confusion. Thanks.

Thank you. I’ll test it out when I return to the office. Will this fix be included in the latest version of WPDM Amazon S3 for everyone? I’ll need to update my live site too.

YES, this happens consistently with buckets with other names as I demonstrated in my OTHER ticket). My credentials are STILL WORKING.

I do not appreciate the runaround that I am getting from you. I keep having to explain the same thing over and over yet you don’t seem to understand or you are intentionally trying not to help me. You keep responding in this ticket when I asked you to respond in the OTHER TICKET. I have spent many hours on this and you keep running me in circles. I have proven that IT ISN’T A PERMISSIONS ISSUE in the last video I provided in my OTHER TICKET! No one from the Download Manager support team has even logged into MY site since October 9th (I just tried the credentials and they still work as before). IF you would watch the last video in my other ticket, you would understand the issue and the fact that it is related to the number of files that your software can handle from Amazon S3 and not a permissions issue at all.

The reason it is working “on your end” is because you have not replicated the number of files that I have in my AUDIO FILES folder. As my last video shows, as long as I don’t add too many files in folders in the WHMEDIACENTRAL2 bucket (or any other bucket), the other folders in the bucket appear as they should. If I add too many files in any folder in that bucket or any other bucket, then it prevents the rest of the folders from displaying and being accessible through WPDM Amazon S3. My video clearly shows this. I have also said many times that the older versions of Download Manager and WPDM Amazon S3 don’t have this issue at all. If this was a permissions issue, this issue would exist in the older versions of your software.

You said that you would pass my ticket on to someone else but you have not. I DEMAND THAT YOU ESCALATE MY OTHER TICKET TO SOMEONE ELSE HIGHER UP IN YOUR SUPPORT TEAM.

@nayeem_riddhi, I am still waiting for a response from @Shahriar or someone in advanced support or development to address the latest updates that I have provided.