Hasibul Amin Hemel

Hi,
Can you share ftp access?
Or you could send me error log file from server.
Thanks.

Hi there,

Please share your page and login in private reply. I will check the issue.

Thanks.

Hi there,

It could happen for various reason. Did you check the PHP Memory limit for your site?
And if you can send me error log from the server then it will help to debug.
If you can send site access in private reply i can check it.

Thanks.

Hi @thehroption ,

Can you elaborate the issue? Which user id do you using while you getting the error? and as I did not see details screenshot. can you send me those details?

Thanks.

Hi there,

Please give details about the issue with login in private reply.

Thanks.

Hi there,

Thanks for the details. We will consider this update in next version of our plugin.

Hi there,

What kind of issues are you facing with the installed plugin?

And yes the latest version is compatible with the wp 4.8.3. You can download the latest version of the plugin from dashboard https://www.wpdownloadmanager.com/user-dashboard/purchases/ .

Did you put your license in the Downloads -> Settings -> License?
Go the Settings -> Updates and login to the wdmp account. Then the update can be installed.
Screenshot: http://prntscr.com/haqd8t
For the update go to the plugins page.

Thanks.

Hi there,

I’ve fixed it. You can now activate the plugin.

Thanks.

Hi there,

Please send your site login in private.
Let me check it for you.

Thanks.

Hi,

I looked into the site. There is a conflict I guess.
Can I have the error log file in your server directory?

Thanks.

Hi there,

Yes, you can add tags to the packages in the frontend. For this, you need to make the custom template for the page and use it with the package.

For this, you need to edit any existing template or create a new template from Admin Menu Downloads Templates ( https://demo.wpdownloadmanager.com/wpdmpro/wp-admin/edit.php?post_type=wpdmpro&page=templates | Login: demo/demo ). You can put [tags] to show the tag on the frontend.

Thanks.

Hi there,

Please send error screenshot. Try to keep it lower size, as past files cannot be seen.

Thanks.

Hi there,

Please send login info in private reply. Let me check.

Thanks.

Hi there,

We do have the widget for new downloads and popular download. You can use the widget on your site.

But do you need custom page template for the popular download and new download?

Thanks.

Hi there,

You can try resetting your password. And please check if the key is valid for the current domain.
or Can you send your site login in private with details info?

Thanks.

Hi there,

Your old topic has been answered. Maybe you somehow missed it.

You can check it here: https://www.wpdownloadmanager.com/support/topic/multiple-email-of-files-boxes/

Thanks.

Hi,

Looks like you are using the pro version of the plugin. Can you send the purchase history or old activation key?

Looking forward to you.

Thanks.

Hi,

I need wordpress site login. But it would be great if i have ftp access too. I can see any error log file from then.

Thanks

Hi there,

Please post your key in private reply.

Thanks.

Hi,
Please send login in private reply.

Thanks

Hi there,

Yes, you can give different file title from attached file section. Here, you can see every file you attached to the package. You can set title and password from there.

Screenshot: http://prntscr.com/ha66mh

And our package treats every file as a whole package. So you can set permission for whole package but not the individual file. But you can set a different password for individuals file.

Thanks.

Hi there,

There is an option that you can give access to particular package for user level. You can choose whom you want to show the package page. For this, you need to go to the package settings option from package edit mode.

You can see an option “Allow Access” there, you can select the member level who can access the package page from here.

Screenshot: http://prntscr.com/ha65rm

Thanks.

Hi there,

Please download the latest version here https://www.wpdownloadmanager.com/user-dashboard/purchases/ and install it. The update issue that deleted plugin when updating, has been fixed in recent version.

Thanks.

Hi there,
Please send your login in private reply.

Thanks.