Hasibul Amin Hemel

Hi there,

I have fixed your site downloads -> settings area. The problem was with HTTP request of the resource.
Downloading file is also working.

Thanks.

Hi,

The older version has bugs. Please update your plugin. and let me know if the issue occurs again.

Thanks

Hi,
what is your site url?

Hi there,

Seems like the conflict with something else. Can you provide login in private reply to check it?

Thanks

Great. You are most welcome.

Thank you.

Hi there,

The problem is with your theme. The sections you are using has an event that collapsed when you click anywhere in between the section.

Thanks

Did you check your order in purchase tab on the dashboard?

User Dashboard

Thanks

I don’t have setting access. What is the version of the plugins and addon you are using?

Thanks

Hi,

Can you send the page url to check the error?

Thanks

Did you change the action hook in function.php like “add_action(‘wpdm_login_form’,’my_login_field’);” ?

You can see details at https://www.wpdownloadmanager.com/doc/action-reference/wpdm_login_form/

Or please send login in private to check the specific page issue.

Thanks

Can you send your login details in private reply to check the issue?

Thanks

Hi,

You can upload the html/js file with the frontend uploader with this shortcode [wpdm_frontend flaturl=0] .
Also you can follow this guide. https://www.wpdownloadmanager.com/using-upload_mimes-to-allow-upload-and-download-of-unrecognized-mime-type/

Thanks

Hi,

Unfortunately, when I tried to log in with your details it showed me wrong info. and when I tried another time it blocked me.
Please see if the login details are correct.

http://prntscr.com/hj0z0b

Thanks

Hi,

Can you check your s3 bucket for any error log?

Thanks

Hi there,

Can you please send the site URL. You send the login credential without the link.

Thanks

Hi there,

Did you update your license in Downloads -> settings -> License tab?

Or send your new license and login in private reply.

Thanks

Hi,

You can hide the author from the post page by disabling it from your theme settings or post page.

Can you send login in private reply to check it if you couldn’t find it?

Thanks

Hi,

We are still working on it. Hope to release the update soon.

Thanks

Hi there,

Currently, we don’t have offline or pdf document. But, you can find the online documentation here. (https://www.wpdownloadmanager.com/docsfor/download-manager-pro/)

Thanks

Looking into it. will get back to you asap.
Thanks

Hi there,

Looks like the problem with the shortcode generator. Can you send login in private reply to check the error?

Thanks

Hi there,

Can you please send login in private reply to check it?

Thanks

Please provide the site link.

Thanks

Hi,

We are working on the update. Will release the fix patch soon.

Thanks

Hi there,

Can you send the transaction details to verify the purchase?

Sorry for the inconvenience.

Thanks