Humayon

Hello there,

Thank you for your response.

It is hard to determine the issue without looking at your website.
​
So can you please share your website credentials in a private reply so that I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.

Hello there,

Thank you for your reply.

We are currently investigating the issue and will let you know an update once we have any.

We appreciate your patience and cooperation regarding this.

Regards

Hello there,

Thank you for writing to us.

To assist you better with the issue, we need to check the configuration from the backend.

Can you please share your website credentials in a private reply so that I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related page URL

We are looking forward to hearing back from you.

Regards

Hi there,

Thank you for your response.

First, please ensure you use the latest WPDM Pro version and its related add-ons.

If you are using the latest one, please provide us with your admin login credentials in a private reply to check further.

We are looking forward to hearing back from you.

Hello there,

Thank you for your response.

I have tested dropzone on your website and it worked well.

Please have a look at this: https://www.loom.com/share/2cb1a0903002464bb660533f441f10a3?sid=1bcb6304-43f2-4ac0-9877-117375a693ea

Regards

Hello Steven,

Thank you for your response.

Can you please try one more time after following our documentation regarding the Tag creation here: https://imsas.github.io/wpdm-rest-api-docs/#create-a-tag

I hope it will work.

Regards

Hello there,

Thank you for your reply.

In that case, To assist you better with the issue, I need to check the configuration from the backend.

So, ​please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related page URL

Looking forward to hearing from you.

Hello,

We are currently investigating the issue and will let you know update once we have any.

Regards

Hello there,

Greetings for the day.

We have tested with the latest version of the WPDM Pro and it appears that the DropZone is working fine in our testing environment.

So, first, please ensure that you are using the latest version of the WPDM Pro plugin.

If stii, the problem exists then, I’d request you to check whether there are any plugins installed that might be causing this?

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

Regards

Hello there,

Thank you for your response.

It appears that packages are appearing appropriately. Here’s the reference screencast: https://www.loom.com/share/84cd3f84920345b1ad4bf349e8d85f37?sid=8a3a5931-6ed2-4d4e-8b3e-dcb01345e219

For 2nd URL please check this: https://www.loom.com/share/4b1b43835e834a18bb87458c756596cc

Regards

Hello E Le,

Thank you for writing to us.

It’s appearing fine on our end.

However, ​To debug the issue further please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.

Hello Rubin,

Thank you for writing to us.

The star rating appears smooth in our test environment.

​To debug the issue further please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.

Hello there,

Thank you for writing to us.

First, please ensure that you are using the latest version of the WPDM Pro plugin.

If still, the problem still exists, We’ll need to take a closer look to see why this might be happening. Therefore, I’d request you to check whether there are any plugins installed that might be causing this.

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

​3. Try again after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

Regards