Forum Replies Created
Hello there,
Thank you for your response.
It is hard to determine the issue without looking at your website.
So can you please share your website credentials in a private reply so that I can take a closer look and work with you to get this working?
Here are the details I’ll need –
# Website Login URL
# Username
# Password
Looking forward to hearing from you.
Hi,
Thank you for being so cooperative.
We have checked your issue and it appears your server is blocking the WP rest API requests.
It’s Showing the error Request unsuccessful. Incapsula incident ID: 1559000510026749370-36029102063815885.
In that case, we suggest you get in touch with your server/hosting support and they can resolve it for you.
Regards
Hello there,
Thank you for your reply.
We are currently investigating the issue and will let you know an update once we have any.
We appreciate your patience and cooperation regarding this.
Regards
Hello there,
Thank you for writing to us.
Please send an order note from the order details page to disable auto-renewal.
Here’s the reference screencast: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872
If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.
Have a good day.
Hello there,
Thank you for writing to us.
To assist you better with the issue, we need to check the configuration from the backend.
Can you please share your website credentials in a private reply so that I can take a closer look and work with you to get this working?
Here are the details I’ll need –
# Website Login URL
# Username
# Password
# Related page URL
We are looking forward to hearing back from you.
Regards
Hello,
Thank you for your cooperation.
Please check now we have resolved the issue and you will not get such an error now.
Regards
Hi there,
Thank you for your response.
First, please ensure you use the latest WPDM Pro version and its related add-ons.
If you are using the latest one, please provide us with your admin login credentials in a private reply to check further.
We are looking forward to hearing back from you.
Hello there,
Thank you for your response.
I have tested dropzone on your website and it worked well.
Please have a look at this: https://www.loom.com/share/2cb1a0903002464bb660533f441f10a3?sid=1bcb6304-43f2-4ac0-9877-117375a693ea
Regards
Hello there,
I will forward your thoughts to our related team and hopefully, they will adjust the doc accordingly.
Regards
Hello Steven,
Thank you for your response.
Can you please try one more time after following our documentation regarding the Tag creation here: https://imsas.github.io/wpdm-rest-api-docs/#create-a-tag
I hope it will work.
Regards
Hi,
Thank you for your reply.
The issue is occurring because you have selected the “Hide Everything” option in the WPDM settings when the user doesn’t have access.
Here’s a reference screenshot: https://prnt.sc/TG0p6Iv2th6c
So selecting the Only Block Download option will show the packages accordingly.
Regards
Hello there,
Thank you for your reply.
In that case, To assist you better with the issue, I need to check the configuration from the backend.
So, please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.
Here are the details I’ll need –
# Website Login URL
# Username
# Password
# Related page URL
Looking forward to hearing from you.
Hi,
Due to other plugin notifications, the setting panel was hidden.
However, please check the setting panel should appear now: https://prnt.sc/fl1s8AlShxcT
If again the problem arises, then Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.
Regards
Hello,
We are currently investigating the issue and will let you know update once we have any.
Regards
Hello Steven,
Thank you for writing to us.
Regarding the Tags have you followed our documentation: https://imsas.github.io/wpdm-rest-api-docs/#get-all-tags appropriately?
Regards
Hello there,
Greetings for the day.
We have tested with the latest version of the WPDM Pro and it appears that the DropZone is working fine in our testing environment.
So, first, please ensure that you are using the latest version of the WPDM Pro plugin.
If stii, the problem exists then, I’d request you to check whether there are any plugins installed that might be causing this?
Here is what you can do to check:
1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.
2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.
3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.
Regards
Hello there,
Thank you for writing back to us.
I have tried to check using the same login credentials however, it seems it’s not working: https://prnt.sc/xAmsUMC8nAnW
Regards
Hello there,
Thank you for your response.
It appears that packages are appearing appropriately. Here’s the reference screencast: https://www.loom.com/share/84cd3f84920345b1ad4bf349e8d85f37?sid=8a3a5931-6ed2-4d4e-8b3e-dcb01345e219
For 2nd URL please check this: https://www.loom.com/share/4b1b43835e834a18bb87458c756596cc
Regards
Hello there,
Thank you for the details.
I have checked your site, and the settings appear appropriately.
Please have a look at this: https://prnt.sc/LxtIGB0pqL_v
Could you please confirm that the issue has been resolved now or are you still facing the issue?
Also, as of now by default, there is no option to enable SMS notification.
However, you may get in touch with our customization team here: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=upgrade and they can implement such functionality for you.
With Regards
Hello E Le,
Thank you for writing to us.
It’s appearing fine on our end.
However, To debug the issue further please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.
Here are the details I’ll need –
# Website Login URL
# Username
# Password
Looking forward to hearing from you.
Hello there,
Thank you for writing to us.
Unfortunately, as of now, it’s not possible to make the star rating mandatory, however, we may add this in a future release.
Regards
Hello Rubin,
Thank you for writing to us.
The star rating appears smooth in our test environment.
To debug the issue further please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.
Here are the details I’ll need –
# Website Login URL
# Username
# Password
Looking forward to hearing from you.
Hello,
Thank you for writing to us.
We are currently investigating and will let you know update once we have any.
Regards
Hello there,
Thank you for writing to us.
First, please ensure that you are using the latest version of the WPDM Pro plugin.
If still, the problem still exists, We’ll need to take a closer look to see why this might be happening. Therefore, I’d request you to check whether there are any plugins installed that might be causing this.
Here is what you can do to check:
1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists. If not, then it is the theme that is causing the error.
2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.
3. Try again after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.
Regards