Forum Replies Created
Hi @paulietrot,
Welcome to the support forum.
It is hard to determine the issue without looking into your website.
I request you to please share your website credentials so that I can take a closer look and work with you to get this working.
Here are the details I’ll need –
# Website Login URL
# Username
# Password
We are looking forward to hearing from you.
Hi @audiomonk,
Thank you for the clarification.
We want to let you know that we will add a new template tag in the next update like this [preview_alt] and [preview_title], which should resolve your issue.
Your patience and co-operation are highly appreciated.
Hi @dominikfaust,
Thank you for the credentials.
First of all, please download the latest version from here.
However, we have tried to log in to your website, but it seems the login credentials are not working. Here’s the reference screenshot: https://prnt.sc/hwU7pai41VOz.
We are looking forward to hearing back from you.
With Regards
Hi,
Thank you for the credentials.
The first image comes from the theme, and the small one is from WPDM.
Please check your theme settings accordingly.
Regards
Hi @emma
Thank you for writing back to us.
It seems the sidebar is coming from your theme settings.
You can disable it from Dashbaord>Appearance>Widgets.
However, regarding the image issue, It is hard to determine the issue without looking into your website.
I request you to please share your website credentials so that I can take a closer look and work with you to get this working.
Here are the details I’ll need –
# Website Login URL
# Related package/page URL
# Username
# Password
Looking forward to hearing from you.
Hello @dominikfaust,
Welcome to the support forum.
First of all, please make sure that you are using the latest version of the WPDM Pro plugin, which is right now 6.1.6.
Apart from that, We’ll need to look closely to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this?
Here is what you can do to check:
1. Please try switching to another theme, like Twenty Seventeen, and check whether the issue persists or not. If not, then it is the theme that is causing the error.
2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.
This is a general debugging process that all WordPress support teams perform to find 90% of the problems.
However, If still, the problem exists, please share your website credentials as mentioned below so that we can take a look and help you asap.
# Website Login URL
# Username
# Password
Please let me know how that goes. I will be happy to help with any further assistance you might need.
Hi @idiedrich,
Thanks for reaching out to us!
I’m not sure if I fully understood your question. Could you please provide more details of your requirement? If you could provide some screenshots/screencasts, that would help greatly.
I’d like to let you know, that we request screenshots/screencasts as they really help us understand customer issues precisely and avoid confusion/misunderstanding. This makes it easier to understand, debug, and resolve an issue ASAP. In most cases, the written description leads us nowhere and we have to constantly ask for more details.
Though the screenshot/screencasts requirement might not make any sense from your perspective, we request that only to serve our customers faster and better.
Thanks for understanding!
Hi,
Thank you for writing back to us.
Yes, we found the bug with the free version and it will be adjusted with the next update.
However, as of now please proceed with the Pro version.
With Regards
Hello,
Thank you for your reply.
It will be in Line 599 from
$file = trim($file);
to
$file = $file;
Thanks.
Hi @arianna-bianchi,
We hope you are well, and Thank you for your query.
Please ensure that you have enabled the Open in Browser option in the WPDM settings section, which should resolve the issue.
Here’s the reference screenshot: https://prnt.sc/Ky52svxWbBmC
Let us know if you have any queries regarding this.
Hi @uganda,
Thank you for contacting us.
I have tested in my test environment and $ based password worked there appropriately.
So, It is hard to determine the issue without looking into your website.
I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.
Here are the details I’ll need –
# Website Login URL
# Username
# Password
Looking forward to hearing from you.
Hello @audiomonk,
Thank you for the details.
We have reviewed your code; however, it seems there is no such alt="[title]" code available there.
Can you please clarify a bit about it?
Regards
Hello @solsqd,
It is hard to determine the issue without looking into your website.
I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.
Here are the details I’ll need –
# Website Login URL
# Username
# Password
We are looking forward to hearing from you.
Welcome to the support forum.
Can you please provide us with some additional information like on which page you are facing such an error?
It will be very cooperative if you provide us with some related screenshots.
We are looking forward to hearing back from you.
With Regards
Hello,
Thank you for writing back to us.
We have just removed the trim function from the PackageController.php file.
Here’s the reference screenshot: https://jmp.sh/8SEPulV
Also, we are going to adjust it with the future plugin update.
Have a good day!
Hi @audiomonk,
Thank you for your cooperation.
We need some additional information regarding this.
Can you please provide us with the template code you are using so that we can give you a better solution about it?
We are looking forward to hearing back from you.
Hello @audiomonk,
Thank you for your query.
We are currently checking your concern.
Don’t worry, rest assured that you will receive a response as soon as we have an update.
Regards
Hello,
You’re welcome.
Our related department will process your request.
Have a good day.
Hi @omeglin,
Thank you for writing back to us.
Please send an order note from the order details page which will cancel your subscription.
Also, we want to let you know that, with the cancellation of your subscription you will lose future plugins, features, compatibility and security updates.
With Regards
Hello,
Apology for our delayed response as we were checking your issue and also for the previous replies.
You don’t need to purchase the PayPal Payments Pro as the WordPress Membership Pro add-on has Paypal integrated already.
As of now, Pro membership’s integrated PayPal smart button can do all of that.
However, if you have already purchased the PayPal Payments Pro add-on then can you please provide us with the associated order id so that we can proceed to refund?
We are looking forward to hearing back from you.
With Regards
Hello @arnodheros,
Thank you for writing back to us.
I have made your post private and it will not be indexed or accessible by others.
Regards
Thank you for your query.
We have disabled your auto-renewal.
Also, we want to let you know that We do not store credit card details. These are handled by the payment processor. As the subscription has been already cancelled you must add payment details again to purchase or activate renewals.
With Regards