Humayon

Hi @paulietrot,

Welcome to the support forum.

It is hard to determine the issue without looking into your website.
​
​I request you to please share your website credentials so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

We are looking forward to hearing from you.

Hi @audiomonk,

Thank you for the clarification.

We want to let you know that we will add a new template tag in the next update like this [preview_alt] and [preview_title], which should resolve your issue.

Your patience and co-operation are highly appreciated.

Hi,

Thank you for the credentials.

The first image comes from the theme, and the small one is from WPDM.

Please check your theme settings accordingly.

Regards

Hello @dominikfaust,

Welcome to the support forum.

First of all, please make sure that you are using the latest version of the WPDM Pro plugin, which is right now 6.1.6.

Apart from that, We’ll need to look closely to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this?

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Seventeen, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

This is a general debugging process that all WordPress support teams perform to find 90% of the problems.

However, If still, the problem exists, please share your website credentials as mentioned below so that we can take a look and help you asap.

# Website Login URL
# Username
# Password

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Hi,

Thank you for writing back to us.

Yes, we found the bug with the free version and it will be adjusted with the next update.

However, as of now please proceed with the Pro version.

With Regards

Hello,

Thank you for your reply.

It will be in Line 599 from

$file = trim($file);

to

$file = $file;

Thanks.

Hello @audiomonk,

Thank you for the details.

We have reviewed your code; however, it seems there is no such alt="[title]" code available there.

Can you please clarify a bit about it?

Regards

Hi @youthopportunity,

Welcome to the support forum.

Can you please provide us with some additional information like on which page you are facing such an error?

It will be very cooperative if you provide us with some related screenshots.

We are looking forward to hearing back from you.

With Regards

Hi @audiomonk,

Thank you for your cooperation.

We need some additional information regarding this.

Can you please provide us with the template code you are using so that we can give you a better solution about it?

We are looking forward to hearing back from you.

Hello,

You’re welcome.

Our related department will process your request.

Have a good day.

Hello,

Apology for our delayed response as we were checking your issue and also for the previous replies.

You don’t need to purchase the PayPal Payments Pro as the WordPress Membership Pro add-on has Paypal integrated already.

As of now, Pro membership’s integrated PayPal smart button can do all of that.

However, if you have already purchased the PayPal Payments Pro add-on then can you please provide us with the associated order id so that we can proceed to refund?

We are looking forward to hearing back from you.

With Regards

Hi @sparkassenimmobilien,

Thank you for your query.

We have disabled your auto-renewal.

Also, we want to let you know that We do not store credit card details. These are handled by the payment processor. As the subscription has been already cancelled you must add payment details again to purchase or activate renewals.

With Regards