Forum Replies Created
Hello,
Thank you for writing back to us.
Since your recent query is different from the previous one, we suggest you open a separate thread, which will help us track and reply promptly.
With Regards
Hello,
Thank you for your query.
Unfortunately, as of now, we don’t have such a feature in the WPDM plugin.
But thanks for your suggestion. I’ll forward your thought to our concerned development team, and if feasible, we will surely add this feature in our future update.
Also, you can post your feature request here as well.
Regards
Hi,
Thank you for your query.
Can you please let us know then you are using WPDM Free or Pro version so that we can check in our testing environment?
We are looking forward to hearing back from you.
Regards
Hello,
Thank you for writing back to us.
Regarding your questions
1. Unfortunately, it’s not possible.
2. Yes, they are included in the e-commerce pack.
3. Sorry, replacement is not possible.
Regards
Hi,
Thank you for the details.
Can you please check in the front-end whether it’s showing appropriately or not?
In our test, it’s showing appropriately in the front-end.
Here’s the reference screenshot: https://share.getcloudapp.com/04uWmO2B
With Regards
Hello,
Greetings for the day.
Please send an order note from the order details page.
Our accounts team will check and provide you with updates accordingly.
With Regards
Hi,
Thank you for your query.
Can you please clarify the issue in detail?
If you provide us with some screenshots then it will help us to understand the issue appropriately.
We are looking forward to hearing back from you.
Regards
Hello,
Thank you for your reply.
In this case please purchase the eCommerce Pack and then share the order ID with us.
After that, we will refund your pro purchase(valid within 15 days of pro purchase).
With Regards
Hello,
Thank you for your reply.
Do you want to upgrade to the special pack now?
Looking forward to hearing back from you.
Hello,
Apology for the delayed response.
Do you still want to update WPDM- Archive Page add-on?
Looking forward to hearing back from you.
Regards
Hello,
Thank you for writing to us.
Can you please let us know what issues you are facing with our plugin as of now?
If you share it with us, we will try our best to resolve it for you ASAP.
We are looking forward to hearing back from you.
Regards
Hello,
Thank you for your query.
It seems you have opened another thread, related to this.
Please continue there.
Also, let us know if you need further assistance regarding this.
With Regards
Hello,
Thank you for writing to us.
Please send an order note from the order details page to disable auto-renewal.
If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.
Have a good day.
Hi,
Thank you for your query.
We’ll need to take a closer look to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this.
Here is what you can do to check:
1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.
2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.
3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.
This is a general debugging process that all WordPress support teams perform to find 90% of the problems.
Please let me know how that goes. I will be happy to help with any further assistance you might need.
Hello,
Thank you for your query.
We are currently checking your issue and will let you know an update about it.
Regards
Hello,
We found some additional bugs that’s why it’s taking a bit of additional time.
Hope. you understand and cooperate.
Regards
Hello,
Please check now we have resolved the issue.
Re apply the license one more time if it still shows the error.
Regards
Hello,
Greetings for the day.
Can you please share your associated order id with us so that we can check?
Regards
Hello,
Hope you are well. And sorry for the inconvenience.
According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them,or you can download them from here.
I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
It helps me to quickly figure out the issue and squash it immediately.
Thank you
Hello,
Thank you for your reply.
If you have updated it already then it’s applied.
Also, we will check from my side and will let you know if it’s not applied.
With Regards
Hi,
Unfortunately, as of now, I can’t give you an ETA.
But can ensure that it’ll be implemented with a future release.
Thanks