Humayon

Hello,

Thank you for your query.

Unfortunately, as of now, we don’t have such a feature in the WPDM plugin.

But thanks for your suggestion. I’ll forward your thought to our concerned development team, and if feasible, we will surely add this feature in our future update.

Also, you can post your feature request here as well.

Regards

Hello,

Thank you for writing back to us.

Regarding your questions

1. Unfortunately, it’s not possible.

2. Yes, they are included in the e-commerce pack.

3. Sorry, replacement is not possible.

Regards

Hello,

Greetings for the day.

Please send an order note from the order details page.

Our accounts team will check and provide you with updates accordingly.

With Regards

Hello,

Sure please feel free to explore.

Have a good day.

Hello,

Thank you for your reply.

Do you want to upgrade to the special pack now?

Looking forward to hearing back from you.

Hello,

Thank you for writing to us.

Can you please let us know what issues you are facing with our plugin as of now?

If you share it with us, we will try our best to resolve it for you ASAP.

We are looking forward to hearing back from you.

Regards

Hello,

Thank you for writing to us.

Please send an order note from the order details page to disable auto-renewal.

If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.

Have a good day.

Hi,

Thank you for your query.

We’ll need to take a closer look to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this.

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

This is a general debugging process that all WordPress support teams perform to find 90% of the problems.

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Hello,

We found some additional bugs that’s why it’s taking a bit of additional time.

Hope. you understand and cooperate.

Regards

Hello,

Greetings for the day.

Can you please share your associated order id with us so that we can check?

Regards

Hello,

Hope you are well. And sorry for the inconvenience.

According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them,or you can download them from here.

I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.

It helps me to quickly figure out the issue and squash it immediately.

Thank you

Hello,

Is it working now?

Not clear about your previous reply.

Regards