Humayon

Hello,

Greetings for the day.

Regarding your first query:

We’ll need to take a closer look to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this.

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

About your second query:

You can use the Terms of service even with the Free version.

Please feel free to reach back and report your findings.

Regards

Hello,

Thank you for your reply.

We’ll need to take a closer look to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this?

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

This is a general debugging process that all WordPress support teams perform to find 90% of the problems.

If you are not sure how to go about it, we’ll be glad to help. Please share your website credentials as mentioned below so that we can take a look and help you asap.

# Website Login URL
# Username
# Password

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Hello,

Thank you for writing to us.

The image is not much clear to understand the errors.

Can you please share your related webpage URL where we can check the issue?

Looking forward to hearing back from you.

Regards

Hello,

Please purchase the e-commerce pack and then let us know the order ID.

After that, we will refund the WPDM Pro purchase and will also provide the requested payment gateways.

Regards

Hi,

Thank you for your cooperation.

It seems the renewal was executed on 17th august, and you have requested to stop renewal on 20th august.

Also, the request was only for order WPDM5F3A06B9E040B.

So, please contact us from the order details page as of now and our Accounts team will reach you accordingly.

Have a good day.

Hello,

We are trying to reproduct it but unable to find out in which scenario it’s causing such an error.

Have you tried in the live server or with different localhost?

Let us know about it.

Regards

Hello,

We have replied to your other similar thread.

Please check our refund policy here: https://www.wpdownloadmanager.com/terms-and-conditions/

Thanks

Hi @Alex

Thank you for informing us.

Please provide us with the Order ID, transaction details and associated email ID so that I can find the latest update from the Accounts team.

Looking forward to hearing back from you.

Reards

Hello,

Apology for the delayed response.

Can you please let us know if still the issue exists or not?

If the issue exists then have you tried with a different pdf file to check whether a similar issue is appearing or not?

We are looking forward to hearing back from you.

Regards

Hello,

Our accounts team will process it further.

Thanks.

Hello,

We have released an update.

Please update/re-download your WPDM Elementor add-on from .org to the latest version, which should resolve the issue.

Regards

Hello,

Greetings for the day.

Please make sure that you are using the latest version of the WPDM and WPDM Premium packages plugin.

Regards