Humayon

Hello,

Thank you for your query.

WPDM doesn’t have any control over the download process when using any cloud/remote storage. So generally this shouldn’t happen.

However, to debug the issue further ​I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related Package URL

Looking forward to hearing from you.

Hello,

Thank you for your query.

In general, you shouldn’t lose any configurations.

However, we strongly recommend taking a back before updating.

Regards

Hello,

Thank you for your query.

Unfortunately, as of now, we don’t have such features in the WPDM plugin.

But thanks for your suggestion. I’ll forward your thought to our concerned development team, and if feasible, we will surely add this feature in our future update.

Regards

Hello,

Please check now.

We have adjusted the invoice.

Thanks

Hi,

Provide us with your associated order ID to check.

Thanks.

Hi,

You can have it under My account>Order details>Invoices.

Here’s the reference screenshot: https://prnt.sc/D6pUGGtMddJS

Thanks.

Hello,

Thank you for writing to us.

Are you looking for the latest invoice?

Looking forward to hearing from you.

Hello,

Thank you for the review.

With Regards

Hello,

Thank you for writing to us.

Please send an order note from the order details page to disable auto-renewal.

If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.

Have a good day.

Hi,

Thank you for your reply.

Please check now we have adjusted the video playback requirement for you now.

However, this feature will be implemented in the upcoming update as well.

Have a good day.

Regards

Hello,

It is hard to determine the issue without looking into your website.
​
​I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.

Hello,

Thank you for your query.

The code you have applied should work.

However, it seems old cookies are still existing.

In this case, can you please completely remove all/previous cookies and check further?

I hope it will work.

Regards

Hi,

This is strange as no one else reported a similar issue yet also we tried to reproduce the issue in our testing environment and it’s not occurring.

Also, It is hard to determine the issue without looking into your website.
​
​I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Package URL where the icons are broken

I am looking forward to hearing from you.

Hello,

It appears that you have embedded video from Amazon S3 cloud/remote storage.

WPDM doesn’t have any control over the video playback/preview process when using any cloud/remote storage.

In this case, you have to either add the video via Attach File, Media Library or By selecting from the server like this: https://prnt.sc/2Pa7z9-uKjYC

I hope you understand.

Regards

Hello,

Thank you for your reply.

Have you sent an order note from the order details page to cancel the auto-renewal?

Also, we sent a reminder email 7 days before the auto-renewal.

Also, please check our refund policy from here: https://www.wpdownloadmanager.com/terms-and-conditions/

I hope you understand.

Regards

Hello,

Thank you for your query.

Could you please clarify the issue in detail? Exactly what kind of issue are you facing right now? You can share a screencast using Loom or you can take a screenshot using Lightshot. This will help us to understand the issue correctly.

Let us know if you have any other questions or if you want to know any more information!

I am looking forward to hearing from you.

Regards

Hello,

Glad to hear that.

If you need help with anything else, don’t hesitate to open a new thread.

Regards

Hi,

Greetings for the day.

First please ensure that you are using the latest version of the WPDM plugin.

This is strange as we haven’t faced such an issue before and no one reported it.

We will investigate further about this.

If possible please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Regards

Hello,

Thank you for writing to us.

Please send an order note from the order details page to cancel auto-renewal.

Have a good day.

Hi,

Thank you for your query.

Please use the valid updated shortcode from the below documentation page instead of the previous one.

WPDM Directory Add-on

I hope it will resolve the issue.

Regards

Hello,

Thank you for writing to us.

It seems due to the lack of your server memory the issue is occurring.

Can you please try after increasing the server memory to check whether the issue is getting resolved or not?\

However, we will add a pagination option in the next update to reduce memory usage.

Regards

Hello,

Thank you for informing us about the issue you are facing.

Please share your associated Order ID so that we can check.

With Regards