Humayon

Hello Andrew,
Hope you are well.
Make sure that you have this page template setting under the package settings.
Regards

Hello Valeria,
I hope you are well and doing great.
Are you still facing such an issue?
If so then please provide us with the relevant page/file URL. Also, if possible can you share your WordPress admin login credentials with us in a private reply so that we can debug and give you a better solution about it?
thanks

Hello Robert,
Hope you are well.
Please follow this link which will help you to solve your above-mentioned display issue.
By the way, stay safe and take care of your family. Hopefully, the Covid-19 outbreak will end up soon.
Thanks