Humayon

Hi,

Thank you for your reply.

Well, in that case, you can set the media query range by following the blow code.

@media only screen and (min-width: 360px) and (max-width: 768px) {
	// do something in this width range.
}

Change the width as per your need.

Regards

Hi there,

Thank you for writing to us.

Primarily, it’s occurring due to the right sidebar.

However, can you please share your related page URL so that we can check further?

Regards

Dear @donboscosur,

Thank you for writing to us.

We suggest you open a separate ticket as it will help us check and respond promptly.

Have a good day.

Hi again,

Please check now I have adjusted the issue and you should be able to download the fully history now without any error.

Here’s the reference screencast: https://www.loom.com/share/285360c47c0145f5b55d2acaaa69b7c5?sid=c2480ab9-a859-4212-921e-cb0cd9335b2c

Regards

Hello,

We are currently investigating the issue.

We will let you know an update once we have any.

We appreciate your patience and cooperation regarding this.

Hello,

I have tested today and it appears that the exporting stat is working appropriately on your site too.

Please check this.

If I am missing something, please let us know more details about what is happening on your end.

You can share a screenshot/screencast about it.

Regards

Hello Josh,

You can change your associated account’s billing address from here: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=edit-profile

Also, to update card info please follow this: https://prnt.sc/0CYDkNILcz1l

And, to cancel auto-renewal, add an order not from the order details page: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases by following this: https://prnt.sc/Ef9cyHK-ckzY

Regards

Hello,

Same like before in the Dashboard>Appearance>Customize>Additional CSS

Thanks

Hello,

Thank you for your reply.

Well, it seems the login credentials you have shared prior don’t have admin privileges.

However, to resolve both of the issues, please use the below updated CSS code. Also, the navigation is not coming from WPDM as it’s coming from your Astra theme.

.wpdm-button-area.mb-3,.single-wpdmpro nav.navigation.post-navigation {
    display: none;
}

Regards

Hi,

You can share the screenshot here.

Also, can you please share your website credentials in a private reply so that I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related Page URL

Regards

Hi,

You can add the referred CSS in the Dashboard>Appearance>Customize>Additional CSS

Regards

Hello there,

Thank you for writing to us.

To remove the previous and next page please add the below CSS.

.card.post-navs {
    display: none;
}

Apart from that to hide download counts please follow this: https://www.loom.com/share/af737a2e21d1435ab23055f9b2c8aecb?sid=af143d31-170e-4edf-8731-6bd989cc6476

Regards

Hello,

Thank you for writing to us.

I am forwarding your concern to our core development team and will let you know an update once we have any.

We appreciate your patience and cooperation regarding this.

Regards

Hello there,

Thank you for your reply.

Yes, we can help you to resolve the issue ASAP.

Also, it will be very cooperative if you share the admin login credentials in a private reply to check further.

We are looking forward to hearing back from you.

Regards

Hi Josh,

Thank you for writing to us.

Yes, the update is been released.

Please update WPDM Pro to the latest version, 6.5.0.

Regards

Dear Lina,

We want to let you know that we have found the bug and it will be adjusted with the upcoming update.

Regards

Hello there,

Thank you for writing to us.

To Protect WP Media Library using WPDM Pro please check our below doc

How To Protect WordPress Media Library Files?

Also, to access our demo site please have a look at this: https://www.wpdownloadmanager.com/wordpress-download-manager-pro-demo/

Regards

Hi Lina,

We are currently investigating your referred issue and will let you know an update once we have any.

We appreciate your patience and cooperation regarding this.

Hello Jost,

Greetings for the day.

In that case, to assist you better with this issue, I need to check it in the backend.

So, can you please share your website credentials in a private reply so that I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Regards

Hello there,

Thank you for writing to us.

Please send an order note from the order details page to disable auto-renewal.

If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.

Here’s the reference screencast: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872

Have a good day.

Hello
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂

Thanks for your appreciation and regards

Hello,

Yes, it will be included in the next update.

Regards

Hello there,

Thank you for your reply.

Please download and install the updated PDF stamper from here: https://we.tl/t-E3XjU0RX9J and then install it on your live site like a normal plugin.

We are wishing you a happy new year 🥳.

Regards

Hello,

Thank you for sharing your feedback with us.

We will investigate your suggestion and let others know about it.

Have a good day.

You are welcome and have a good day.