Shahjada

I’ve checked, everything looks fine on your site, please let me know which short-code you are trying to use.

Hi,
That is not over billing, auto-reenwal date was always Mar 11, but last year, due to some but the invoice entry was missing on our system and we created it manually on Jun 7.

the message in Greeting message for visitors will be shown to the guest users and Greeting message for members is for logged-in users.

I’ve tested here https://krisd15.sg-host.com/message/, it is working fine. Please let me know if I missed something.

Yes :).

For that, you may use the following css:
body.logged-in .wpdmloginmodal-trigger { display: none !important; }

use parameter logo='logo url here' with shortcode, but with html tag, use attrdata-logo="logo url here"

okay now after adding the following css:

.modal-backdrop.fade.show{
	display:none !important;
}
.w3eden #wpdmloginmodal{
	opacity: 1 !important;
	background: rgba(0,0,0,0.35)
}

Preview: https://www.loom.com/share/c52242b49aca46108f9f9c1d15697cbf

defiening custom upload dir in wp-config.php should work fine, please give me temporary wp-admin login info in a private reply to check.

Your auto-renewal is already disabled, you can update card info during renewal.

When I was testing with this https://dge6opterg.onrocket.site/download/introduction-materials/, I found attached file is missing, there now I’ve attached a sample file and tested download, and it is working fine.

Checking

This week :).

Hi,
We have found the issue in AssetManager.php, shall adjust it with the next update.

Try using different template, ex: Blue

May I try deactivating other plugins?

Yes. Checking in a while

The error doesn’t look like from wpdm. Please give me temporary wp-admin login info to check it in details.

popup will not work if you disable css/js. Please send me temporary wp-admin login info to check your issue.

May you send me a mockup for mobile device how you want it to show.

Here it is:

Lock Options

Actually, too keep the link protected while still you want to allow user to download the item for free, you better use Captcha lock option.

If you want to hide download link effectively, you need to use a lock option. In your case you may use terms lock. However, we are soon update hide download link option to keep it totally hidden from search engines and bots.

It is downloading fine for me:

The download button with wpdm_my_download short-code skips all lock options with default options. However, use template="link-template-id" with short-code, that will serve your purpose.

All seems to be same height already except the one where you didn’t add featured image.