Shahjada

Please give me your URL to check.

Tested on your site,it is working fine:
https://prnt.sc/xzHpLBsA5oRc

Please clear the site/browser cache, that layout should look like this:
https://try.wpdownloadmanager.com/download/multi-file-package/

https://prnt.sc/3chDDJpP_q9H

Update is available now.

Create a link template only with template tag [file_list], nothing else, then with the package short-code use that template.
Doc:
https://www.wpdownloadmanager.com/doc/templates/creating-a-new-template/

Hi,
We have found the issue, update is coming within 24 hours :).

Now, we’ve put together a setup guide here:

How to Configure reCAPTCHA Enterprise for WordPress Download Manager

Hi,
I’m sending you payment update link from your order ( as order note ).

Glad to hear that! If you need any further help, please don’t hesitate to open a new topic.

Also, if you get a moment, we’d really appreciate a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post — it means a lot and helps inspire us to keep improving.

Thanks in advance.

BTW, are you intentionally using link-template-default-old, as there are better link templates 🙂

Please check now. That happend due to color scheme change ( New feature with wpdm for dark mode support )
https://prnt.sc/R5_VqevRhIXE

please give me temporary wp-admin login info in a private reply to check.

Hi,
Sorry for your inconvenience. We are adding a reCaptcha configuration testing block in wpdm settings with detailed error log to avoid this hassle for anyone else.

Thanks.

Downloads are working perfectly on my side, please give me temporary wp-admin login info in a private reply to check.

Checking.

Noted, it will be done

We’re adding several options to display the mini cart in the next update. You’ll have an admin setting to decide how it appears—for example, using a floating button that opens the cart in a side panel when clicked.

If you have a different idea in mind, please let us know. We’re already working on it, and we’d be happy to include your suggestion as well.

@welswebmaster, Adjusted and updated in your site.

@mtbroomell,
Hello Mark,
If I understand your query clearly, here is the flow you want:
1. [Form Lock = Gravity Form] ► 2. [Action = User Submission ] ► 3. [Redirect User To a New Page = Using Lazy Download Add-on] ► 4. [Serve Download]

Please check:

Lazy Download Add-on

Hi,
Sorry for your inconvenience. We have found the issue and fixed it. Please update to v6.8.9.

Thank you for reaching out and for your continued support of WPDM. I completely understand your concerns, and I’m happy to clarify how this works.

First and foremost, no data from WPDM or your site (including domains, license keys, email addresses, or any client information) is ever shared with any third party — including NetCred (netcred.io) — unless you explicitly choose to sign up or connect your account with NetCred.

The NTCR token system is not integrated into the WPDM plugin itself. It’s a separate customer reward initiative developed by our parent company, W3 Eden, Inc., to thank users for their continued loyalty and renewals. When you renew your WPDM license, you’re eligible to claim NTCR tokens, but no information is transmitted or shared automatically.

If you prefer not to participate or receive these rewards, no action is required — you can simply ignore the NetCred invitation. In that case, no connection is made, no API calls are triggered, and no data is shared in any way.

To summarize:
1. No data (domain, license, email, etc.) is sent to NetCred unless you manually register or connect your WPDM account to it.
2. There are no automatic external requests or token hooks within WPDM that share your or your clients’ information.
3. Opt-out: You’re already opted out by default. Unless you sign up on NetCred.io, the system remains inactive.
4. The WPDM plugin itself is fully operational without any dependency on the token system.

We take data privacy and user trust extremely seriously. The reward system is optional and completely separate from core plugin functionality.

You’re very welcome! If you need any further assistance, please don’t hesitate to open a new topic.
If you have a moment, we’d really appreciate it if you could leave us a 5★ review here:
https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post — it truly means a lot and helps us stay motivated.

Thank you once again, and kind regards.

Okay now, it was actually secondary color.