Hi,
Sorry for the delay.
In version 6.0.0 of the WPDM Pro, we have Rebuilt the codebase from the ground
.
So, the template file override procedure has been changed as well.
Please follow the below link/procedure and then customize your email-lock-form.php
file accordingly.
Changing Template Files in /plugins/download-manager/src/{ComponentDir}/views/ ( Download Manager Plugin ) dir:
Create a dir named download-manager inside your active theme dir
Now copy the files you want to modify from /src/{ComponentDir}/views dir to /{active-theme}/download-manager/ dir.
Customize template file(s) in {active-theme}/download-manager dir as per your need
Hopefully, your problem will be solved.
Thank you
Hello @zwanets,
We have found that your order is linked to another account which is yrshaik@gmail.com
.
You need to log in to that account to activate auto-update or download the latest version.
Also, I have tested that the Tabs are working fine with the latest version of WPDM Pro.
Thank you
Hi Tanvir,
I will do this soon.
A quick question, my website sells physical goods, as well as offering free downloads. When I use the shortcode “[wpdm_user_dashboard]” in WordPress “MY ACCOUNT” page, it seems that the “ORDER” block is no longer useful, which contains the information from my buyer information for a physical good.
It’s great that if WPDM can integrate only the digital download link in the account page, not overwrite the other information.
Is this possible?
Packaa
Hello,
Please check the settings of WPDM. The download links currently stay active only 3 mins. Please change there.
Thanks Tanvir
Any idea why I get an invalid download link
I meant, I’m not seeing any problem on your site, it is working fine now with AdSense. Also, the download link is a simple HTML tag, wpdm can’t be a reason for any conflict you may see there.
Hello @worsin,
Hope you are doing great.
In order to implement the above-mentioned functionality please contact our customization team through the below email address or link.
customize@wpdownloadmanager.com
or
You may knock here as well:
https://www.wpdownloadmanager.com/user-dashboard/?udb_page=upgrade
Thank you
Hello @ajay,
Hope you are well and doing great.
Well in this case you can remove the linked domain to use the key with a new domain.
FYI, The license key will work with the latest version of WordPress Download Manager Pro. And if you are using a very old version, there may require a manual upgrade (If auto-upgrade doesn’t work).
However, you can download the latest version from Premium Download Area as well.
More details can be found in the below link.
https://www.wpdownloadmanager.com/doc/settings/license/
Thank you
Hello,
Hope you are well.
Since you are using the latest version of the WPDM Directory Add-on. So, please use the updated shortcode from the below link. Hopefully, your problem will be solved.
https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/
Also, your admin URL is not working. Please check this.
Thank you
Hello
Can you please help me with an issue I am having
How can I get [download_link] to work in an elementor template??
Thanks
Hi,
We have added the changelog. Please check it from the below link.
https://www.wpdownloadmanager.com/download/wordpress-pdf-viewer/
Thank you
Hi @cleartouch,
Please check the below link now as we have resolved your issue successfully. It was showing like this in incognito mode. There was a CSS conflict that’s why the forms were not showing.
https://staging18.getcleartouch.com/downloads/
Thank You
Hi @b-maria,
You can use your own email address or mine humayon@w3eden.com
too. Also, just WordPress admin access and URL is enough.
However, I am giving you below the add-on links. Please download and install them.
WPDM – Archive Page Version 4.1.6
https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
WPDM – Dropbox Explorer Version 1.5.0
https://www.wpdownloadmanager.com/download/dropbox-explorer/
WPDM – Extended Short-codes Version 2.9.0
https://www.wpdownloadmanager.com/download/wpdm-extended-short-codes/
WPDM – Google Drive Version 1.5.1
https://www.wpdownloadmanager.com/download/google-drive-explorer/
WPDM – TinyMce Button Version 2.9.0
https://www.wpdownloadmanager.com/download/advanced-tinymce-button/
Thanks
Hello @promultis,
Have you tried after deactivating the WPDM Pro plugin that the Elementor is loading or not?
Also, since you are not using the downloads
page/link anymore so you can switch back to the Post name
permalink which will solve your issue.
Thank you.
Hello @abakar-musalaev,
If you have validity then you will be able to download it free from the below link.
https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
However, you can provide us with your temporary admin login info in a private reply and activate there the pop so that we can debug it properly.
Thank you
Hi @neggard,
Hope you are well.
For Category access and package roles please follow the below steps as I describe below,
Before giving access to a certain category for a particular role you have to set from the edit category option, then you have to make empty for Allow Access option or giving a particular role on it like as I image attached or as usual for select member option too,
https://share.getcloudapp.com/X6ulq4yo because
Package Access = Package Access + All Category Access = All Visitors + Author = All Visitors
and Package Access = Package Access empty + Category Access(Author) = Author
or Package Access = Package Access(Author) + Category Access(Author) = Author
More details can be found in the below link.
https://www.wpdownloadmanager.com/doc/add-new-package/package-settings/allow-access-access-control-option/
Hope you understand now.
Thank you
Hello @alligator,
Sorry for the inconvenience.
Auto-install sometimes fails due to auth error or server file permission issue.
However, you can always download the plugin from the below link.
https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases.
Hopefully, your problem will be solved.
Thank you
Thanks that was helpful
I have couple of more queries
1. Is it possible to have an ‘indirect download’, when download is clicked in a popup the users name and email is collected and download link is sent to the users emailid and that email is also saved
2. on the download item page which gives the details of the download item how to put comments off
Hi,
If you follow the below link then it will not get overwritten as it’s clearly mentioned there that you are copying your required plugin files to your current active-theme
directory not directly modifying on the direct plugin file.
Hope you are clear now.
However, in the WPDM Pro
, you don’t have to worry about that as you can modify template files from this section and it will not get overwritten with future updates.
Thank you.
Hello @goldenmoon,
Please customize your relevant template by following the below link and use [title]
instead of [page_link]
.
It should solve your issue and will look like this.
Thank You
The website is not online.
The previews work fine the problem being that in the download window, the file name is hyperlinked (check attached file)
https://snipboard.io/EjIoiy.jpg
users would click on that which leads to a page that has details of that file. This is confusing and not needed.
Only the download button needs to be clickable. The hyper-link needs to be removed
Thanks in advance