When a purchase is complete, the customer is taken to the purchases page and can click on any order to see the order details.
The file(s) purchased are listed, but when they are clicked, the user is taken to the item description page where there is an add to cart button. There is no way to download any of the purchased files, and no download link.
Can you help?
I have not received a reply yet, but have done more testing.
I am using the Email Lock as well.
This was the URL that was being generated that was not working:
https://www.gateworks.com/?__wpdmlo=4820
So then I went to that specific package, and disabled the email lock.
Everything worked fine with the download_link_extended short code.
The file downloaded fine.
So it seems the issue here is the email lock which may have a bug?
Is it possible to update a file in my downloads without changing the link of the file? If so, how is this done?
Thank you,
Eric
I have narrowed it down to the [download_link] shortcode. If I update that shortcode in my template to [download_link_extended] the form works and downloads correctly, however, I do not want that extended information always showing. I also don’t know how to troubleshoot the [download_link] shortcode.
I tested other templates (yours not custom) and all the ones with [download_link] cause the problem for me.
Hello @ultimatelab,
Hope you are well. please add the following code to your wpdm_change_download_expired_message function,
I hope it will work fine then
$package['download_url'] = '#';
$package['link_label'] = "your custom message"
Thank you and regards
Thank you, Humayon
I have replicated the waiting download but unfortunately, this only seems to work with files uploaded through the download manager.
I thought I could use the lazy download on my existing WordPress posts and not files uploaded to my site, for example, external links to files.
Hi @blogthetech,
Hope you are well.
You will find elaborate documentation on the below link.
Lazy Download Add-on
Let me know if you still need further assistance regarding this matter.
With Regards
Hello @lucatortuga,
Glad to hear that your issue has been resolved.
You will find the shortcode details in the below link.
[wpdm_all_packages] – List all downloads in tabular format in a page
However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.
Best Regards
Hello,
You can use template tags to link thumbnail.
For that you have to use [page_link] for package page or [download_url]
for direct download link
To open in a new tab, you have to use code like this
<a target="_blank" href="[page_url]">[title]</a>
details:
Template Tags
I hope the issue will be fixed in the future updates of wpdm elementor. I have forwarded the issue to the developer team.
Thanks
Hi again.
Just a little doubt.
How can I do to link thumbnail or title to document, instead of page?
(like DOWNLOAD button).
And is it possible to open document in a new tab?
thanks!!!!
Hi, is there a way for users to report a download link for example is broken? We have 100’s of downloads on our site & sometimes a link no longer works. At present I check them manually, however if users could report an issue with a download that would be perfect.
This reply has been marked as private.
Hello @mauro-dainelligrado360-it,
Hope you are well. are you trying to get an appearance like the link shared here,
WPDM TEST
please let me know
Thank you and regards
Hello,
The issue is that if you select from media, download links become direct. wpdm doesn’t handle that.
That is just an alternate option for those who wants direct download link. You can also try the unmask download from Downloads > Settings > Basic
Thanks for creating separate topic for another issue.
Argument 3 passed to locate_block_template() must be of the type array, string given, called in /wordpress/core/5.8.1/wp-includes/template.php on line 66
Hello, i’m getting this issue when trying to open the download-page.
I saw the same issue on other tickets but there you mentioned to update the page-addon package but i don’t use that one.
Link: https://netwerkislamexperten.be/download/ramadan-tips-voor-leerlingen/
When I click on a download link, the file is previewed in the browser. Images are shown full screen and the link includes the file name with its extension. But I would like the file to download directly when I click the button. The preview is not needed, as I can already do that beforehand and on Safari you can’t even download videos with long press like you can on Android. That means it’s impossible to download videos on iOS devices.
I have already looked through the settings and found the setting “Open in browser”, but that is already deactivated. If activated, it should behave exactly like it does at the moment. But that is not what I want.
I want it to show a download dialog on single files right away, just like it does when you download a zipped package.
Thanks for your help!
I use this list
[wpdm_all_packages items_per_page="20" jstable=1 order_by="title" order="ASC" cols="title,file_count,download_count|categories|update_date|download_link" colheads="Title|Categories|Update Date|Download::155px"]
issues:
1. It shows 0 files, although I uploaded multiple files
2. Press the download button only download one file(in case I uploaded multiple files)
3. Can you help me to add a link to the package page
Thanks
I use this list
[wpdm_all_packages items_per_page="20" jstable=1 order_by="title" order="ASC" cols="title,file_count,download_count|categories|update_date|download_link" colheads="Title|Categories|Update Date|Download::155px"]
issues:
1. It shows 0 files, although I uploaded multiple files
2. Press the download button only download one file(in case I uploaded multiple files)
3. Can you help me to add a link to the package page
Thanks
I also dont know how i can solve this issue. Just want to convert Download monitor all download links to Download manager plugin. Already sent you CSV file Now please import that file in Download manager plugin. Please do it for me.
Thank you
This reply has been marked as private.
This reply has been marked as private.
Hi @bjh555,
If you use WPDM free version then you have to customize the related template file by following the below link. Where the associated file is this.
Template Files
However, with the WPDM Pro, you can do it easily by following this screencast.
Let me know if you need further assistance regarding this matter.
Thank You
Hello @bjh555,
Hope you are well.
Please use the [download_link] template tag which should solve the issue.
Details can be found in the below link.
Template Tags
With Regards
Hello,
Your website problem was related post and I hid that? I don’t know what else you wrote and sent me screenshots.
I have checked the link your provided.
The wpdm-template addon is working and many users are using them without issue. Did you try that addon?
or you can follow this
If it doesn’t work, I would suggest you to change theme or contact theme support as issues go because of the theme
Otherwise you can use our theme
Attire – All-in-One WordPress Theme
It will work best with wpdm.
Thanks
Hello,
You should receive an email when someone subscribes to download.
I see you have already set your email address in the email template to receive email and the email is working fine.
You can add template variables in the email template from the right side. In this way you can add any direct link in your email which will redirect directly to the targeted page.
All you need to do is customize the download notification email template.
Thanks
